Anubha Goyal

Experience

• 

  Tata Consultancy Services

  Jan 2009 - Jul 2010

  Assistant System Engineer ( Trainee)

  JAVA developer• Successfully completed stream training in Java/J2EE.

• 

  State Bank of Hyderabad

  Apr 2011 - Jun 2011

  Intern

  Interns in Credit Analysis Department- - Overviewed the working of Banking Sector especially the departments Credit, Forex, Accounts. - Analyzed the procedure followed by bank for credit appraisal and credit rating.- Worked on credit rating for proposals of various companies.- Studied about various banking facilities available to the customer via bank.- Learned about Non Performing Assets and their management.

• 

  Infosys

  Jan 2012 - now

  • Worked as a ServiceNow analyst and admin for a leading US fast food restaurant chain. Designed end to end major processes like Incident/MIM/Problem/Change/SRM/KM etc. and implemented the same in Service Now• Led the ServiceNow Upgrade Projects - Helsinki, Jakarta & New York upgrade including activities like upgrading the instances, handling defects, coordinating with vendors, Service Now and client etc. • Handled language internationalization projects for ServiceNow for French Canadian and Spanish translation• Led data migration project for a US based project from existing tool to ServiceNow and delivered migration/transition from S365 and Peregrine disposition successfully on time. This included leading quality effort, analysis and leading all the discussions with customer, partners and internal technical team• Managed multiple projects/requirements as Project Manager and Business Analyst, handling end-to-end process for demands, estimates, approval, finances, billing for the projects• Worked as Process Consultant for leading US based Financial Organization to assess their existing end to end process and designed the To-Be process including Defining, documenting and Implementing various ITSM Process areas involved, Coordinate with different stakeholders to gather inputs for Process Definitions, create a Road Map, gap analysis and provide recommendations to implement best practices as per industry standards• Responded to ITSM/process/Service Now section in various RFPs• Worked as a business analyst for Infosys in-house ITSM tool solution and did requirement gathering and Process Assessment • Played a key role in creating, presenting and base lining the “To-Be” process documentation• Successfully streamlined the processes and aligned the project to ITSM tool Configured SLAs and KPIs on the existing toolset Weniger anzeigen

  • ITSM/ServiceNow Consultant and Program Manager

    Jan 2012 - now

  • ServiceNow Consultant

    Jan 2012 - Jan 2012