Sneha Sinha

Experience

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  Wipro Limited

  Aug 2007 - Aug 2009

  Technical Support Consultant
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  Dell

  Sept 2009 - Aug 2012

  Technical Specialist
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  Hewlett Packard Enterprise

  Sept 2012 - Jan 2020

  Collaborated with the software development teams on reported errors and bugs on newly released software and assisted in the deployment of release fixes.Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.Upsold products and services to increase company revenue worth $500K.Streamlined repair processes and updated procedures for support action consistency.Delivered an unparalleled support experience leveraging HPE solutions. Show less In-depth knowledge of vSphere (ESXi 5.x and 6.x), including upgrade, installation, and configuration.ŒExperienced in supporting and implementing Fault Tolerance (FT) and other cluster features.Led integration of various storage technologies including FC, iSCSI, vSAN, and NAS in VMware environments.Re-produced customer's issues in Lab to find the root cause or to provide resolution.VMware vSphere beak-fix support for ESX/ESXi Server, Virtual Center, VMware License Server, vMotion, Storage vMotion, HA, Update Manager, Consolidation, Snapshots. Acted as a Team Mentor for the upskilling of engineers within the team. Show less Provided technical (hardware and software) consultation with complete ownership to Enterprise Clients, Field CE's, and Escalation Engineers.Well-versed with a wide range of HPE offerings such as ML, DL, Blade, Apollo, Moonshot, Edgeline, and cloudline Servers.Worked regularly on Operating System environments such as Windows, VMWare, and Linux (SLES, RHEL, and other flavors).Created and managed knowledge base to offer staff and customers immediate informational access to products, services, and organization. Show less

  • Account Support Manager

    Jan 2019 - Jan 2020

  • Vmware Consultant

    Jan 2016 - Jan 2019

  • Technical Solutions Consultant

    Sept 2012 - Jul 2016
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  Hewlett Packard Enterprise

  Apr 2020 - Jun 2020

  Subject Matter Expert (VMware)
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  VMware

  Jul 2020 - now

  Initiated and managed relationships with key enterprise customers and executed business plans that resulted in contract renewals worth $1Million.Worked as a team member in an Agile development methodology (Scrum) with daily interactions with Product and Software development teams for bug tracking, new releases, and feature planning.Developed excellent working relationships with the key individuals within VMware customer's operational teams including Account Teams, Sales, and Solution Engineers.Maintained high-level technical knowledge of core VMware solution - Workspace One and future product directions.Acted as the single point of contact for the management of key customer and/or partner relationships and worked alongside internal teams to ensure overall customer satisfaction on behalf of Global Support Services.Acted as the first point of escalation for customers, and collaborated with the Regional Escalation management team, Sales, Professional Services, and Product Management to assign appropriate priority in driving complex escalations. Show less

  • Senior Technical Adoption Manager - Customer Success

    Jun 2023 - now

  • Senior Support Services Manager

    Jul 2020 - Jun 2023