Jorge Mabjaia

Jorge Mabjaia

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location of Jorge MabjaiaMaputo, Cidade de Maputo, Mozambique

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  • Timeline

  • About me

    Business Intelligence Analyst | Power BI | Data Analyst | System Analyst

  • Education

    • Universidade Aberta ISCED

      2024 - 2027
      Bachelor of Science - BS Information Systems Management
    • Instituto Transportes e Comunicações (ITC)

      2016 - 2018
      Technical degree in Computer Systems Computer Systems Networking and Telecommunications
  • Experience

    • DP World

      Aug 2019 - now

      - Developed Power BI dashboards and reporting frameworks to deliver actionable insights on KPIs and operational performance.- Utilized SSIS and other ETL tools to extract, transform, and load data from various sources into business intelligence systems.- Automated data processes with Power Automate, improving efficiency and reducing manual tasks.- Provided Level 2 and 3 application and system support, ensuring high availability and reliability of critical business systems.- Led system analysis, requirements gathering, and SDLC processes to align IT solutions with business goals.- Conducted financial reporting, forecasting, customer segmentation, and strategic analysis to identify growth opportunities.- Managed projects and developed custom software solutions using .NET C# to enhance business processes. Show less - Provided comprehensive IT support, ensuring system reliability and effective troubleshooting across operations.- Managed IT assets, including annual physical counts, procurement, and resource allocation.- Developed IoT solutions with Python and mobile/web applications using .NET C# to enhance operational efficiency.- Led IT projects, delivered end-user training, and created technical documentation to improve technology adoption.- Implemented ITSM processes and produced reports to support data-driven decision-making and process improvements. Show less

      • IT Performance Analyst

        Jul 2022 - now
      • IT Technical Support & Maintenance

        Aug 2019 - Jul 2022
  • Licenses & Certifications