Jorge Mabjaia

Experience

• 

  DP World

  Aug 2019 - now

  - Developed Power BI dashboards and reporting frameworks to deliver actionable insights on KPIs and operational performance.- Utilized SSIS and other ETL tools to extract, transform, and load data from various sources into business intelligence systems.- Automated data processes with Power Automate, improving efficiency and reducing manual tasks.- Provided Level 2 and 3 application and system support, ensuring high availability and reliability of critical business systems.- Led system analysis, requirements gathering, and SDLC processes to align IT solutions with business goals.- Conducted financial reporting, forecasting, customer segmentation, and strategic analysis to identify growth opportunities.- Managed projects and developed custom software solutions using .NET C# to enhance business processes. Show less - Provided comprehensive IT support, ensuring system reliability and effective troubleshooting across operations.- Managed IT assets, including annual physical counts, procurement, and resource allocation.- Developed IoT solutions with Python and mobile/web applications using .NET C# to enhance operational efficiency.- Led IT projects, delivered end-user training, and created technical documentation to improve technology adoption.- Implemented ITSM processes and produced reports to support data-driven decision-making and process improvements. Show less

  • IT Performance Analyst

    Jul 2022 - now

  • IT Technical Support & Maintenance

    Aug 2019 - Jul 2022