Natalia Etchaide

Experience

• 

  W Hotels

  Feb 2014 - Sept 2014

  Hostess Restaurant Bravo 24

  Fine dining restaurant by Carles Abellan, Michellin star chef. Greeted customers and provided and excellent start and end of each guests dining experience. Managed seating area and monitored dining room and guest flow to maximize table usage and minimize customer wait times. Successfully resolved customer complaints and alerted management of potential customer issues. Assisted waiters taking food and beverage orders when the restaurant was busy.Made reservations, answered phone calls, and emails.Handled all the payments of the restaurant and did the cashier closing.Supported the events coordinator with the reservations, menu selection and seat arrangement for large groups. Show less

• 

  Kuoni Destination Management USA

  Dec 2014 - Jun 2015

  Assistant to project manager

  Working in day to day Event and Congress program creationClient and supplier follow-ups. Build, develop and grow supplier and client relationships. Assist the project manager in the project acquisition by actively managing the incoming requests, helping to cultivate and maintain the client relationship throughout the project life cycle.Develop client proposals together with the Project Manager & Congress Operations ManagerMarket research for the assigned markets, including collecting data on existing clients as well as on potential new clientsPrepare professional sales tools according to Internal Data Base work in descriptions of (Hotels/Restaurants/Activities).Communicate and support all full time staff in process of sales, quotations and professional offers.Go to the events to supervise the onsite performance and ensure a smooth experience for our clients from the beginning until the end. Show less

• 

  Ushuaïa Ibiza Beach Hotel

  Jun 2015 - Sept 2015

  Front Desk Agent

  Welcoming guests, check in, check out, attending phone calls, checking folders and records, controlling the checkouts, coordinating room changes, management audits.

• 

  Four Points by Sheraton

  Dec 2015 - Dec 2017

  Responsible for the operation of the food and beverage outlets in the hotel. Recruiting, training staff, overseeing employee performance in front and back of the house to ensure company policies, standards and regulation , monitor service food and cleanliness and apply corrective and improvement actions when to improve results.Ensure excellent customer service, dealing with and resolving costumer complaints and applying measures to increase customer satisfaction. Produce daily and monthly reports about department revenue, activity and customer satisfaction. Purchasing of all kind of beverages (soft drinks, liquors, beer and wine), bar and restaurant supplies and negotiating prices with suppliers.Control payroll through efficient scheduling according to forecasts and department needs. Control costs through efficient allocation of department budget and updating beverage menus constantly to increase sales and reduce stock. Created new cocktail menu and updated wine menu which turned into an increase of the beverage sales. Worked with the executive Chef in the elaboration of a new menu or the restaurant and bars. Show less Cross training through the different job positions in the food and beverage outlets to acknowledge the procedures.Monitor and evaluate team member’s performance.Provide supervision and professional development.Evaluate procedures and suggest improvements. Create job description manuals and checklists for the different job positions.Staff training. Elaborate end of the month reports. Monthly liquor inventory.Monitor lunch and dinning service to ensure an excellent customer service.Detect deficiencies and take measures to increase the customer satisfaction Show less Assisted the hotel general manager and the human resources manager in the day to day operations and elaboration of projects to improve different hotel areas. Monitoring guest and employee satisfaction, as well as financial performance. Handling and responding to guests complaints in social media and internal company platforms. Developed job descriptions for open positions and handled recruitment advertising.Screened applicant resumes and conducted phone, skype and in-person interviews. Recruiting, hiring, orienting, and terminating employees. Payroll, pay-structure revision and tracking employee records.Resolved issues with current employees regarding benefits, payroll, pay adjustments…Supported accounts payable and procurement departments. Show less

  • Food and Beverage Manager

    Jan 2017 - Dec 2017

  • Food and Beverage manager assistant

    Nov 2016 - Jan 2017

  • Executive office and Human Resources administrative assistant

    Dec 2015 - Nov 2016
• 

  Novotel Miami Brickell

  Dec 2017 - Mar 2020

  Assistant to food and Beverage Manager

  Went through the transition from Atton Brickell Miami to Novotel Miami. Rotation through the different job positions in the different outlets.Evaluate procedures and suggest improvements. Monitor and evaluate team member’s performance.Provide supervision and professional development.Create job description manuals and checklists for the different job positions.Staff training. Elaborate reports, assist with payroll and scheduling.Monitor lunch and dinning service to ensure an excellent customer service.Detect deficiencies and take measures to increase the customer satisfaction.Liquor purchasingParticipated in the creation of the beer and wine list. Show less

• 

  Conrad Hotels & Resorts

  Jun 2018 - Mar 2020

  Bartender

  Transitioned from Level 25 to Nativo Kitchen and Bar by Chef Pablo Lamon Greet guests in a courtesy manner Prepare and serve drinks according to standardsEnsure guest satisfaction and resolve complaintsUse suggestive selling techniquesMonitor and maintain cleanliness of work area, and equipment, restock the bar and keep it organized Craft cocktails

• 

  Sbe Lifestyle Hospitality

  Jun 2020 - Nov 2020

  Bartender

  • Greet all guests warmly • Prepare and serve beverages for servers and guests in a quick, efficient and friendly manner • Provide exceptional customer service to all guests • Ensures that guests are served in accordance to State and local guidelines regarding the service of alcohol • Performs proper cash, comp, and check control procedures • Provide guests with accurate information about the restaurant and property as well as entertainment offered in each as needed • Works with a sense of urgency to anticipate guest and team members needs when the opportunity arises • Keeps all stations stocked by polishing and distributing china, glassware, and silverware • Understand the operational set up and principle of the Restaurant, Hotel Pool Bungalow, lounge, and bar • Maintain thorough knowledge of all menus within the hotel Show less

• 

  Amara at Paraiso

  Jul 2020 - Nov 2020

  Bartender
• 

  The Setai, Miami Beach

  Dec 2020 - now

  Assitant food and beverage manager