Olha Kosar

Experience

• 

  Bubba Gump Shrimp Co.

  May 2015 - Sept 2015

  Server/Host
• 

  ZoomSupport for Business

  Sept 2016 - Feb 2017

  Sales Representative

  • Providing superior service and support via phone and chat• Selling the services of the company• Activation of the software, basic repair of customers' computers• Resolving and handling customer complaints• Working with client database (CRM, SalesForce)

• 

  Lviv Business School of UCU (LvBS)

  Sept 2017 - Mar 2019

  Learning and Development Manager

  Organization of Executive Education programs:• Design and development of new learning products, improvement of the existing ones based on the feedback and market analysis• Communication with the clients, lecturers, and suppliers; participants' enrollment and guidance• Cooperation with the marketing team: launching promo campaigns and designing ad materials

• 

  SoftServe

  Mar 2019 - now

  • Coordination of software development teams to implement web and mobile applications• Conducting Scrum ceremonies: planning, daily stand-ups, retrospectives, and demos• Anticipating and resolving project blockers and risks• Working closely with clients and managing stakeholder expectations• Conducting staffing activities and building an effective onboarding process• Contributing to budget planning and revenue forecast• Scope Management and Change Control• Participation in pre-sales activities: discovery sessions, presentations, and proposals Show less

  • Project Manager

    Jan 2021 - now

  • Senior L&D Specialist

    Mar 2019 - Jan 2021