Cailey Montgomery

Experience

• 

  Alief ISD

  May 2018 - Aug 2018

  Front Desk Receptionist

  Managed 6 line phone system to answer, screen, and forward calls to appropriate departmentProvided customer service to students, parents, and facultyOrganized student documentation paperwork, registration paperwork, and Increased office efficacy by 25%.Maintain security by following procedure and protocol, monitoring security and telecommunication systems, and Issuing ID badges to visitors

• 

  The University Writing Center (University of Texas at Austin)

  Aug 2018 - Aug 2021

  Executive Assistant

  Provide comprehensive administrative support to the library director or head librarian, managing their calendar, scheduling appointments, and handling correspondence.Assist in monitoring library budgets, tracking expenses, and reconciling financial records.Support library projects and initiatives by assisting in project planning, tracking milestones, and coordinating project-related tasks among staff members.Maintain accurate and organized records related to library operations, including circulation data, program attendance, and inventory records. Show less

• 

  Dell Seton Hospital

  Jan 2019 - Feb 2020

  Surgical Floor Administrative Assistant

  Manage complex calendars, schedule appointments, coordinate meetings, and arrange travel for surgical floor leadership.Serve as a point of contact between surgical floor leadership, medical staff, patients, and other departments, ensuring effective communication.Maintain accurate and organized records of surgical procedures, patient demographics, and other relevant information.Support quality improvement initiatives on the surgical floor by participating in data collection, analysis, and process improvement projects.Compile, analyze, and present data and reports related to surgical floor operations, patient outcomes, and performance metrics. Show less

• 

  PrettyinPinkLashes.Co

  Jul 2020 - Dec 2022

  Entrepreneur

  Management of lash extension business for beauty lovers. Director of marketing for managing social media accounts to grow following as well as attract new clientele. This involves creating graphic designs for the booking website and instagram/facebook posts. Completing full and partial lash sets for clients in a timely manner (full sets are up to 90 lashes per eye partial lashes up to 50 lashes). Sold retail lash products for client's at home aftercare. Built personal relationships with clients ensuring they have a comfortable and relaxing experience. Maintained a clean and sanitary station at all times and performed opening and closing duties. Show less

• 

  Alliance Healthcare Group

  Oct 2021 - Jul 2023

  Office Manager

  Manage appointment scheduling, rescheduling, and cancellations, optimizing appointment book for maximum patient flow.Maintain organized patient records and ensure accuracy of patient information in electronic health records (EHR) system.Manage billing processes, including verifying insurance coverage, submitting claims, and reconciling payments to ensure accurate and timely reimbursement.Collaborate with marketing team to develop and execute strategies for promoting clinic services and engaging with the local community.Stay up-to-date with relevant healthcare regulations, HIPAA compliance, and industry best practices, implementing necessary changes in clinic operations. Show less

• 

  ALife Hospitality Group

  Sept 2022 - Jul 2023

  Hostess Manager

  Oversee the hostess team and manage the guest seating process to ensure a welcoming and seamless experience for all patrons.Lead, train, and supervise the hostess team, setting performance expectations and providing ongoing coaching to enhance customer service skills.Address and resolve guest complaints or concerns with a customer-focused approach, seeking timely solutions and preventing escalation.Assist in planning and coordinating special events, parties, and private bookings, ensuring seamless execution and guest satisfaction. Show less