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Paulina S.

Paulina S.

Customer service

Followers of Paulina S.74 followers
location of Paulina S.Katowice, Śląskie, Poland

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  • Timeline

  • About me

    Service Level Manager

  • Education

    • Politechnika Wrocławska

      2021 - 2022
      Magister (Mgr) Teleinformatyka

    • Politechnika Wrocławska

      2017 - 2021
      Inżynier (Inż.) Teleinformatyka

  • Experience

    • AWINT KREOMEDIA

      Aug 2018 - Jan 2020
      Customer service

      • Advising customers• Processing of returns• Operating the payment terminal

    • Eko furtka

      Jul 2019 - Jan 2020
      Internet marketing

      • Website maintenance and modification• Social media maintenance (Facebook, Instagram)• Work with Canva configurator

    • Comarch

      Jan 2022 - now

      • Daily meetings with customer • Managing escalation of customer requests• Direct contact with other teams - e.g. DevOps, RnD • Incident and Service Request handling• Maintenance of web applications• Contact with customers• Daily work using Oracle database• Server maintenance

      • Service Level Manager

        Nov 2024 - now

      • Customer Service IT Technical Support- Single Point of Contact

        May 2023 - now

      • IT Support Specialist

        Jan 2022 - Apr 2023

  • Licenses & Certifications

    • Oracle SQL - warsztaty praktyczne - poziom średnio zaawansowany

      Comarch
      Jun 2022

    • European-Accreditated Engineering Bachelor Degree Programme (EUR-ACE®)

      Politechnika Wrocławska
      Jul 2021

    • CCNA Routing and Switching: Scaling Networks

      Politechnika Wrocławska
      Feb 2021

    • CCNA Routing and Switching: Introductions to Networks

      Politechnika Wrocławska
      Aug 2019