Angela Olivito

Experience

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  Olivia International Inc.

  Jan 1995 - Nov 2019

  Chef/ Lifestyle Coach/Nutritionist/Personal Trainer

  Professionally trained Chef, Cooking School Instructor, certified nutritional consultant , healthy gourmet cooking instructor, culinary demonstrations, experienced yacht chef, caterer, cooking show host., Culinary ConsultantBlogger, Social Media, Virtual Community Facilitator

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  Haynes Global Services

  Apr 2014 - Nov 2020

  Vice President Operations-Oil & Gas

  We are an expansion of supply chain & procurement to our clients and a business development and sales team for our suppliers. Business Development & Consulting in Oil & Gas, Military & Defense, Special Metals & Alloys, Chemicals, Mining and Construction . With focus on the production and manufacturing areas and in the sectors of Machining and Fabrication. We use research, interviews, and observations to conduct a comprehensive in depth service, which includes client and vendor pre-audits, audits and evaluation.Our Project & Process Management and expansive Consulting experience in a very important part of our services implementation. Once we have client interest and the specific vendors to facilitate that interest established, we oversee the implementation and process from start to finish. Show less

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  Private Sector

  Nov 2019 - Jun 2022

  Executive Director Of Customer Care/Project Manager

  •Direct and oversee a team of over 20 multi lingual customer service agents, globally, of all aspects of our organization customer service policies, objectives and initiatives. •Oversee a team of 40 customer service agents for our company verticals and product lines.•Develop service level standard focused on reducing response times an providing high customer satisfaction.*Creating and developed full Compliance processes and protocols with custom portal and hubs regarding KYC and member onboarding.•Developing policies and processes that produce high quality customer service delivery and that reflect industry best practices.•Implement systems to capture and report on service metrics, including any customer feedback or trends in product or service issues.•Additionally managing resource decision-making and planning.-Develop trainings, resources and templates with regards to up-selling, retention, business development. -Create guidance, training and pathways through empathy, personal, emotional and psychological development for agents. •Create functional strategies and specific objective for the sub functions and develops budgets/policies/procedures to support the functional infrastructure. •Create, develop and continually update a resource page with frequently asked questions (FAQ’s). Show less

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  Self-employed

  Jun 2022 - now

  CEO/Operations/Customer Care Specialist/CX/Master Certified Coach