Jenna Parikka

Experience

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  Turun Kirjekuoritehdas Oy

  May 2007 - Aug 2007

  Central Assistant

  In this job I have executed the following tasks:- Answered and redirected calls- Responsibility of incoming and outgoing mail- Filed documents

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  Viking Line

  Apr 2009 - Jul 2009

  Cabin Cleaner

  In this job I have executed the following tasks:- Cleaned crew cabins and public areas

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  QWORK

  Jan 2010 - Dec 2010

  Shop Assistant

  In this job I have executed the following tasks:- Substituted when necessary in different stores of a Swedish clothing store chain- Kept the store space tidy- Helped cutomers- Worked at the cash register

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  Capio

  May 2010 - Sept 2012

  Nurse

  In this job I have executed the following tasks:- Responsibility of 6-12 patients- Drug administration- Enrolled and discharged patients, mostly paperwork and contacting relatives and other caregivers- Along with doctors, physiotherapists and occupational therapists planned the care of the patients- Other medical procedures, such as wound care, blood sampling and placement of intravenous catheters

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  Junglefever Ltd.

  Oct 2012 - May 2013

  Intern in Marketing and Administration

  In this job I have executed the following tasks:- Created all current and near-future advertising material- Planned, created and implemented a marketing plan for fall 2012- Along with the CEO and company owner planned and priced the current and future services that the company provides- Planned, executed and did follow-ups on events- Created and had responsibility for the company website junglefever.se- Along with the CEO and company owner created new services offered by the company- Managed administrative duties such as billing, contacting suppliers and partners and acquiring business material- Planned, implemented and did follow-ups on market and industry analysis- Created new and updated existing social media channels for the company- Planned future marketing strategies for the company Show less

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  TimeWave AB

  Jun 2013 - Aug 2023

  - Inventory of product development needs from Marketing, Sales, Customer Service and Tech - Development and maintenance of said inventory methods- Management, structure, weighting and prioritization of product development needs to attain maximum value for the company, the product and the customers- Responsibility for communicating the inventory and prioritization of product development needs- Ensure that basic specifications (task descriptions) of the prioritized development needs are created- Independently and based on prioritization make unrestricted decisions on which development goals will be transferred from Product backlog to Sprint backlog- Continuously collaborate with the Engineering department to ensure developmental progression and have a good overview of resources- System upgrade/launch responsibility - Responsibility for ensuring that the system upgrades are technically and functionally secure as well as from a sales, marketing and customer service perspective Show less Manage development needs- structure and prioritize development needs from Marketing, Sales, Customer Service and from the clients- create task descriptions for the development needsManage product development- prioritize development areas along with the Product Owner- manage development projects from the marketing point of view- responsibility for developing task descriptions- cooperating with the Engineering Department- attend milestone meetings and other project meetingsManage process development- responsibility for the process along with the Product owner and the Engineering DepartmentProject management- managing specifically appointed projects such as customer implementation projectsSystem upgrade/launch responsibility- responsibility for the system upgrade process, in consultation with the Product Owner the Engineering department- responsibility for coordination system upgrade launches with Customer ServiceCustomer Service Manager support- responsibility for adequate support for the Customer Service ManagerFunctional management (Customer Service)- expertise responsibility and overall support as a product expert Show less Daily operational responsibility for Customer Service, which includes but is not restricted to- ensuring that the Customer Support is daily staffed by an operations manager and is otherwise adequately staffed- ensuring that agreed processes and procedures are followed- responsibility for the ongoing development of processes and procedures- responsibility for monitoring, benchmarking and reporting against set objectives- systems specialist responsibilityImplementation and system training, which includes- ensuring that the current implementation process is followed- conducting system training for customers in consultation with the COO/Operations ManagerResponsibility for the initiation of product development, which includes but is not restricted to- identifying development needs based on customer feedback- ensuring that the identified development needs are structured, prioritized and have received a basic level specification- participation in the ongoing work of the Product Development CouncilProject management, which includes- managing customer projects according to the current project specification- responsibility for overall project management (planning, scheduling and reporting)- main responsibility for customer contact and communication- responsibility to communicate to the COO/Operations Manager and CEO whether the current projects and responsibilities are affecting or are likely to affect other responsibilitiesSystem upgrade/launch responsibility, which includes- responsibility for the system upgrade process, launch responsibility and responsibility for customer communication, in consultation with the Engineering department Show less

  • Head of Customer Success

    Mar 2022 - Aug 2023

  • Product Owner

    Oct 2020 - Jun 2022

  • Product Development Manager, Project Manager

    Apr 2018 - Oct 2020

  • Customer Service Manager, Project Manager

    Jun 2015 - Apr 2018

  • Customer Service Administrator

    Jun 2013 - Jun 2015
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  Swedish Armed Forces

  Sept 2023 - now

  Team Leader