La Donna Claude

Experience

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  Classic Automotive Group

  Jun 2001 - Jul 2002

  Sales Representative

  Communicated with the public on promotions and provided customer service assistance on new and used vehicles. Greeted and directed customers to the appointed person of contact. Negotiated in the sales of new and used vehicles to the public, completed estimates and sales vouchers, performed demonstrations in the operations of the vehicles, and picked up and dropped off vehicles to clients. Communicated of client data base of prospects that did not purchase and kept in contact with data base that did purchase trucks, cars and suv's. Show less

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  Austin Choice Real Estate

  Oct 2002 - Mar 2004

  Realtor Assistance

  Maintained records involving rental, sale, and management of real estate as well as performed a variety of clerical duties. Computed interest owed, penalty payment, amount of principal, and taxes due on mortgage loans. Used software and calculating machine. Checked due notices on taxes and renewal dates of insurance and mortgage loans to take follow-up actions. Secured estimates from contractors for building repairs. Handled holds on escrow collateral posted to ensure fulfillment of contracts in transferring real estate and property titles. Mailed rent notices to tenants; typed listings of real estate rentals and sales for distribution to trade publications and databases; wrote checks in payment of bills due, kept records of disbursements, and examined canceled returned checks for endorsement. Composed and prepared routine correspondence, rental notices, letters, and material for advertisement. Lists of prospects from leads in newspapers were compiled to locate prospective purchasers of real estate. Opened, sorted, and distributed mail, and submitted photographs and descriptions of properties for publication. Effectively communicated to retrieve and give information to/from buyers, sellers, other realtors, and industry contacts. Was familiar with the Department of Housing and Urban Development (HUD) criteria. Evaluated, analyzed, and summarized document findings before presenting the information to a lender for an approval. Show less

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  Norwin Mortgage

  Oct 2002 - Mar 2004

  Account Executive/Office Manager

  Generated business for new accounts in refinancing/purchasing of mortgage home loans and subprime papers. Gathered and researched data for closing loans. Performed detail-oriented record keeping and data entry. Answered and routed incoming calls to broker and loan officers. Greeted and assisted visitors with routine questions regarding the office and services. Have excellent problem solving capabilities. I travel 50% percent within the business in assistance for clients by gathering further information to complete the claim. Assisted in collection for customers in process in leasing/purchase of a home loan. I am familiar with HUD and inspections, knowledge of laws, rules and regulations pertaining to Texas state landlord tenant law. Expressed ideas in oral and written form. Some knowledge of the principles, practices, and techniques of private property management. I have the ability to establish and maintain effective working relationships with public housing residents, other employees and the public, and deal effectively with situations requiring tact and diplomacy, yet firmness. Experience in supervising, overseeing, and evaluating employees, as well as experience in coaching, and training,. Show less

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  Harte Hanks

  Mar 2004 - Oct 2004

  Inbound Sales Representative

  Work included cold calling business accounts and inbound business accounts. Cross-sold postal products and services. Maintained database and followed up with customers by telephone on a regular basis. Directed customers to proper assistance channels to resolve problems. Used various sales techniques and activities.

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  TRIANGLE SOLUTIONS TECHNOLOGY, LLC

  May 2005 - Jan 2006

  Account Executive

  Scheduled appointments with business clients for outside sales representatives. Maintained a database of new clients and candidates for information technology experience. Tracked appointments scheduled by telephone for staff. Worked under moderate supervision with some latitude for initiative and independent judgment within the limits of established procedures. Provided customer service in person and by telephone. Used effective oral and written communication skills. Conducted interviews in person and by telephone. Compiled evidence in oral and written form, and wrote concise comprehensive summaries of that information. Worked in a fast paced environment with constant customer contact. Treated customers with courtesy and respect, and handled hostile clients in a professional manner. Used the ability to think quickly, plan courses of action, meet changing situations, determine and report facts, gather evidence, interpret laws, and document cases to handle job duties. Show less

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  Dell Technologies

  May 2006 - Aug 2007

  Sales Service Representative

  Provided customer service assisting customers by telephone in sales and configurations of personal computers and accessories for purchase in a call center. Maintained client database of pending sales, resolved complaints, researched equipment orders for office, home, or school. Handled hostile or challenging clients in a professional, courteous manner. Worked under moderate supervision with limited latitude for the use of initiative and independent judgment.Disseminates information and responds to customers' technical assistance and information requests regarding there computer needs.Conducts research, study, and analysis of customer concerns, inquiries, complaints and issues. Show less

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  Texas Workforce Commission

  Sept 2008 - now

  Account Examiner III

  -Performs moderately complex to highly complex accounts examination work.- Examines Unemployment Insurance Tax records of employers to secure collection of past-due taxes and penalties.- Enforces the provisions of the Texas Unemployment Compensation Act, Labor Code.- Communicates with employers, attorneys, accountants, and others to resolve employer tax issues.- Composes professional business letters or e-mail as needed in response to those inquires.- Responsible for answering heavy traffic of telephone calls, electronic mail, and letters from employers or their representatives; priority assignments from other units and/or departments.- Makes contact with county clerks and other governmental entities in order to secure lien documents and to process recording payments as needed.- May testify at formal or informal hearings or before courts of jurisdiction on behalf of the state.- Handle Tax Releases, Abstract Releases, Judgments and etc.- Communicates by phone, in writing (including email), or in person to gather information and develop solutions.- Provides or assists in the creation of program/operation plans, delivery of training, and technical assistance for Boards and agency staff.- Provides correct and timely information to management regarding special projects and assignments.- Plans, develops, and implements analytical tools, questionnaires and surveys in support of technical assistance goals and objectives.- May supervise the work of others. Show less

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  Funnybone Defensive Driving School

  Nov 2012 - now

  Safety Trainer Defensive Driver Instructor

  Teach the driving students about the right traffic rules and inform student drivers with safety driving procedures. In addition as a driver instructor assist in supplying students with information about emergency situations.Provide safety situations on road and safety discussions of live stories given of own experience.