Gabriel Hasser

Experience

• 

  Xerox

  Jul 2006 - Jul 2014

  Senior Engineer

  Deployed the OrbCAD CAD/AVL system on site at numerous transit agencies across America.Responsible for design, testing, implementation, integration, documentation, training and on-site coordination.Led cross-functional customer teams to identify requirements, develop user stories and create technology and process solutions.

• 

  CapMetro

  Aug 2014 - now

  Leading a team of four Product Owners, Project Managers and Applications Administrators to manage transit technology projects, develop processes with cross-functional teams and guide and implement technology solutions to increase productivity across the agency, including the Paratransit Modernization project, which increased the on time performance of our paratransit fleet to over 99% on time. Directing a team responsible for a portfolio of 26 technology software products.Managing multiple, concurrent, large, transit technology hardware, software and SaaS projects with combined budgets over $15M and guiding cross-functional teams of up to 44 internal stakeholders using Agile and Waterfall methodologies.Leading the creation of detailed RFPs, including requirements development, cost estimation, and technology solution evaluation, resulting in the selection of competitive vendors and successful project implementation within budget constraints. Acts as a technical resource and evaluator for selection committees.Collaborating with business units, other IT resources, Senior Management team and other stakeholders to develop technology solutions, business processes, roles and responsibilities matrices and product roadmaps.Providing leadership and mentoring in project management, technological expertise and service delivery. Show less Acted as the primary IT Point of Contact for Bus and Rail Operations, coordinating IT transit technology roadmaps, incident management, project requests and general communications, working directly with non-technical stakeholders from end-users to leadership.Managed and successfully delivered multiple IT projects, ensuring timely completion, adherence to budget and alignment to organizational goals. Acted as both Project Manager and Technical Lead when needed.Oversaw IT contracts, working closely with procurement to ensure compliance, optimize costs and support IT policies and objectives. Show less Responsible as Technical Lead, Project Manager and highest tier of support for numerous transit technology systems, including Bus and Rail Dispatch and real time information systems.Analyzed datasets, log files and trends for incident management, as well as process and software improvements.Delivered a Positive Train Control (PTC) system and fiber network as Technical Lead coordinating IT resources across several IT teams as part of the PTC project with a budget over $50M.Coordinated vendors, IT personnel and internal stakeholders to test, deploy and integrate new software and hardware systems and features, perform training, develop business processes and internal documentation.Acted as a Subject Matter Expert for all supported systems, working with stakeholders from the end users to the Senior Management Team. Show less

  • Manager, Technical Product Management - Transit Systems and Operations

    Sept 2022 - now

  • Program Manager, Technology Systems

    Feb 2022 - Sept 2022

  • Application Administrator III

    Aug 2014 - Feb 2022