
Elliott Dyson
Customer Service Representative

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About me
I Build E2E Data Solutions for Barclays' International Payments
Education

Alder Community High School
2012 - 2017GCSEsActivities and Societies: Student Council, Swimming Team I was a GCSE student at Alder Community High School.
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Aquinas College (Stockport)
2017 - 2019A-LevelsActivities and Societies: Treasurer of Student Union, Stretch & Challenge Programme Qualifications:- A-Level Mathematics- A-Level Physics- A-Level Chemistry - AS-Level Further Mathematics- EPQ on the history and development of skyscraper construction methods*Studied AS-Level Philosophy in the first year but switched to AS-Level Further Mathematics in the second year. Activities:- Participant in the General, and Chemistry, Stretch & Challenge programmes for academic excellence, giving me the opportunity to be involved in discussions with… Show more Qualifications:- A-Level Mathematics- A-Level Physics- A-Level Chemistry - AS-Level Further Mathematics- EPQ on the history and development of skyscraper construction methods*Studied AS-Level Philosophy in the first year but switched to AS-Level Further Mathematics in the second year. Activities:- Participant in the General, and Chemistry, Stretch & Challenge programmes for academic excellence, giving me the opportunity to be involved in discussions with like-minded students about current topics, philosophies, and exposure to degree-level Chemistry questions- Active and significant Student Union member Show less

University of Birmingham
2019 - 2023Master of Engineering - MEng Civil Engineering Second-class honours degree, upper division (2:1)Activities and Societies: - Outreach Officer at Enactus Birmingham - UoB Investment Society - CivSoc - Vinyl Society - Bad Film Society - Cocktail Society - Gym + Bouldering Thesis: "Towards an interpretable deep learning approach to the constitutive modelling of sand"Year 1:- Electrical Engineering 1 (86%)- Engineering Materials 1 - Fluid Mechanics & Energy Transfer 1 - Integrated Design Project 1 - Engineering Mathematics 1 - Mechanics 1 - Introduction to Computing for Engineers (81%)Year 2:- Geotechnical Engineering 1- Structural Engineering 1- Engineering Mathematics 2 - Engineering Materials 2-… Show more Thesis: "Towards an interpretable deep learning approach to the constitutive modelling of sand"Year 1:- Electrical Engineering 1 (86%)- Engineering Materials 1 - Fluid Mechanics & Energy Transfer 1 - Integrated Design Project 1 - Engineering Mathematics 1 - Mechanics 1 - Introduction to Computing for Engineers (81%)Year 2:- Geotechnical Engineering 1- Structural Engineering 1- Engineering Mathematics 2 - Engineering Materials 2- Integrated Design Project 2 (86%)- Construction Practice & Management - Open Channel Flow HydraulicsYear 3:- Geotechnical Engineering 2- Structural Engineering 2- Materials Engineering 3- Group Management Project A & B- Integrated Design Project 3- Surface & Groundwater Hydrology- Water Transmission & TreatmentYear 4:- Structural Engineering 3- Geotechnical Engineering 3- Materials Engineering 4- Individual Engineering Research Project- Wind Engineering & Bluff Body Aerodynamics Show less
Experience

British Gas
Jul 2018 - Aug 2018Customer Service RepresentativeI listened to and answered live calls to customers, gaining an insight into the office environment, as well as shadowing a mechanic in their work.

Aquinas College Student Union
Sept 2018 - Jul 2019TreasurerI managed and evaluated budgets in excess of £2,000 and documented all transactions, assisted by authoring a new financial policy for the Student Union; I used this money to deliver college-wide events.I also overhauled the prior finance committee, increasing membership by 400%.

Enactus Birmingham
Oct 2020 - Dec 2021Outreach OfficerI supervised the startup phase of numerous non-profit projects and managed Enactus Birmingham's social media presence - hosting and organising recruitment events and connecting with local businesses for cooperation with Enactus Birmingham's projects.

The Crafty Vendor
Jul 2021 - Jan 2023I helped to rebrand the bar to attract a wider customer base and drive sales in part by redesigning the cocktail menu with internal partners to promote new and original cocktails, implementing sales strategies. I extensively described a range of craft ales, wines, whiskeys, and vintage spirits, whilst providing bar patrons with superior service, receiving 5* Google reviews, and giving an enjoyable experience in an upmarket setting.For the business, I upsold customers from shelf to premium and vintage brands and leveraged my interpersonal skills and beverage knowledge to cultivate a loyal cocktail and vintage spirit clientele.
Mixologist
Apr 2022 - Jan 2023Bartender
Jul 2021 - Apr 2022

Wiser Academy
Aug 2021 - Jul 2022AmbassadorAs 1 of the 200 students in the Wiser Academy, I played an integral part in helping some of the world's biggest brands attract the best soon-to-be graduates (these include L’Oréal, Knight Frank, Evercore, Frasers Group, Softcat... just to name a few!).My role involved...- Promoting graduate roles, spring weeks and internships- Headhunting students- Setting up events (online and offline)- Giving invaluable feedback on the current student climateWiser’s mission is to change the way people think about work, and I helpedthem achieve that mission.Be sure to follow them on LinkedIn, Instagram & TikTok @wearewiseracademy and for more info, drop them a message! Show less

Canned Drawn and Quartered
Jan 2022 - May 2022Content CreatorI created well-researched beverage content and worked with internal partners to develop and execute content and promotion strategies.

Barclays
Jun 2022 - Aug 2022Summer Technology Analyst Intern - Markets & Investment BankI developed a knowledge graph to plot IT service dependencies and used edge discovery to plot previously unmapped relationships, presenting the solution to a senior markets technology team.I also analysed NDF trade data to uncover discrepancy root causes and suggest automative solutions.

Substack
Jul 2023 - nowContent Writer- Writing about whatever interests me!

Barclays
Aug 2023 - nowWorking in the FX payments space, I built NLP clustering and analysis pipelines, using Python, AWS Athena, Streamlit, and a transformer model, exposing ~£4m in annual reversal losses stratified by detailed reason for occurrence, and advised a team of business analysts on product journey recommendations to remediate 75% of these cases. Summarised this to executives to inform an implementation plan.Running experiments with address parsing builds to inform a migration to a new SWIFT standard.Also scrutinising data strategy and aiming to build a better data culture. Show less In this rotation, I led on backend and data engineering for a new full-stack web application, working with a frontend developer, aiming to centralise and automate markets service reporting and analytics operations - reducing analyst workload by 4 hours per week.I built APIs with Python FastAPI, and used Rust-based technologies and parquet conversions to develop optimal data pipelines. I also built state management, metrics, and cataloguing systems with supporting tests and schema to support the data flow and ensure that data was treated as a product for the end-user. These methods achieved a 60% performance improvement on their previous version. Chef was used for Linux server configuration. To collaborate, we used Git and Jenkins for CI/CD chef pipelining. All supporting project and architecture artefacts and documentation were authored by myself and the other developer.Frequently participated in code reviews, and delivery of handover presentations explaining methodology and codebase to prepare less experienced colleagues.Another project involved using an Angular and Python stack with OpenShift and Jenkins, to develop and release a feature to a cloud-native FX platform, enabling users to analyse trade volumes across N business days.I also did some small data reporting. Show less For my main project, the business needed to address the needs of each the customer and the engineer; I applied NLP techniques with an embedding model to a clustering problem for the extraction of insights from large unstructured incident and customer complaint data. The outputs were displayed on a regularly-refreshed Tableau dashboard to guide decision-making.I tuned Java scripts to recognise specific grok patterns in ELK to expose error discrepancies. I also built a data pipeline with a Tableau dashboard that actively monitors milestone progress, allowing C-suite stakeholders to make better informed decisions around deadlining and resourcing - this was automated using Tableau Prep and TabPy.At the start of my rotation, I curated and deployed a data analytics learning pathway to upskill colleagues so they could deliver work more effectively, and I implemented and monitored an effective tech control environment by robustly managing some governance activity to reduce operational risk. Show less
Graduate Data Scientist - International & High-Value Payments
Jan 2025 - nowGraduate Software Engineer - Markets & Investment Bank
Apr 2024 - Jan 2025Sustainability Panel Founding Member
Mar 2024 - Dec 2024Graduate Data Scientist - Customer Insights
Aug 2023 - Apr 2024Early Careers Representative for Office Council
Aug 2023 - Mar 2024
Licenses & Certifications
- View certificate

Virtual Experience Program Participant
John HollandJun 2021 
Introduction to Investment Banking Technicals
City Investment TrainingApr 2021- View certificate

NLP with Python for Machine Learning Essential Training
LinkedInNov 2023 - View certificate

Processing Text with Python Essential Training
LinkedInNov 2023 - View certificate
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Introduction to Corporate Finance
Corporate Finance Institute® (CFI)Sept 2020 - View certificate

Introduction to Water and Climate
Technische Universiteit DelftOct 2020 - View certificate

Internship Experience UK: Professional Services & Consulting
Bright NetworkJul 2021 - View certificate

Hands-On Natural Language Processing
LinkedInNov 2023 - View certificate

Intro to Service Management with ITIL® 4
LinkedInAug 2023 - View certificate

Internship Experience UK: Investment Banking & Asset Management
Bright NetworkJul 2021
Honors & Awards
- Awarded to Elliott DysonWinner | Most Innovative Idea - AI in Sustainability Hackathon - Apr 2024 Won 1 of 2 prizes in a hackathon of 80+ participants.Directed a team of 11 and headed ML engineering to deliver an E2E computer vision solution, utilising TensorFlow and OpenCV to build and evaluate custom deep learning models (ResNet50 and YOLO architectures) based on their performance, integrated with a React frontend, to reduce real estate waste contamination.
- Awarded to Elliott DysonWinner - Innovation Competition - Aug 2022 Won best idea out of 100+ participants.Led a team of 5 to pitch a transformative real estate solution.
- Awarded to Elliott DysonCambridge Chemistry Challenge (Upper Sixth) - Silver Award - May 2019 I came in the top 27% of all students resulting in a silver award. Solving complex organic chemistry problems.
- Awarded to Elliott DysonGold DofE Award Prince Philip, Duke of Edinburgh February 1, 2019 Award for successfully completing The Gold Duke of Edinburgh's Award.
- Awarded to Elliott DysonSilver DofE Award Prince Philip, Duke of Edinburgh Feb 2016 Award for successfully completing The Silver Duke of Edinburgh's Award.
- Awarded to Elliott DysonBronze DofE Award Prince Philip, Duke of Edinburgh Feb 2015 Award for successfully completing The Bronze Duke of Edinburgh's Award.
Volunteer Experience
General Volunteer
Issued by parkrun on Oct 2016
Associated with Elliott DysonComputer Science Teacher
Issued by Alder Community High School on Nov 2015
Associated with Elliott DysonGreenspace Surveyor
Issued by Tameside Council on Mar 2015
Associated with Elliott DysonCommunity Volunteer
Issued by NCS - National Citizen Service Trust on Aug 2017
Associated with Elliott DysonCommunity Development Volunteer
Issued by British Gas on Aug 2018
Associated with Elliott Dyson
Languages
- enEnglish
- frFrench
- geGerman
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