Archana Kuttuva

Experience

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  Wipro

  Aug 2007 - Dec 2010

  Project Engineer

  ***Involved in development projects for Datawarehousing system with Datastage tool.***Oracle Retail support involving 1. Oracle Retail Sales AuditØIntegrate RTLOG from POS Systems.ØCorrect the errors while auditing the store.ØRe-export the transactions to other systems through the batch process.ØRecovering batch aborts in RESA Adhoc batches.2. Oracle Retail Invoice MatchingØPosting the invoices with manual intervention as required.3. Oracle Retail DatawarehouseØMaintaining the application in synchronization with other source system.ØRecovering DWI/RDW batch aborts.4. Oracle Retail Integration BusØClearing the messages stuck in topics.ØProcess the message in RIB Hospitals Show less

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  OLR

  Jan 2011 - Apr 2016

  Senior Service Consultant

  1. Support and troubleshoot production client environments.2. Provide on-call cover (Overnight batch and other applications) for various clients during the week and weekends on a pro rota basis.3. Work to ensure that all the Incidents are resolved per SLA. 4. Document Workarounds and Follow up to ensure that the data fixes are followed up and corrected.5. Raise Problem for recurring incidents and ensure the root cause is identified and fixed.6. Perform and Execute Unit testing and Systems Testing. 7. Follow the Change Request process for code changes and Enhancement Requests.8. Improve code execution through performance tuning.9. Create and troubleshoot BI Publisher reports.10. Escalation point for EMEA Application Managed Services Team.11. Review the code changes of other team members for Quality Control and Assurance.12. Work with on-site project teams (when working offshore) to provide continuous communication and resolution of customer issues.13. Create/Maintain jobs in Appworx/ UC4/ Automic scheduler.14. Produce documents required for Service Design and Transition from Implementation team to Operations Team• Participate in Client Meetings and gather the information for Customer Service Manual.• Prepare Service Transition plan.• Produce RACI Matrix.• Document the Process Workflows like Incident Management workflow, Problem Managament Workflow, Workaround and Follow up Management Workflow, Change Request workflow to ensure the responsibilities are clear among the parties involved• Gather Client Connectivity and Access Management details.15. Trained in using ServiceNow and have trained clients and other team members. 16. Manage the team's workload –Issue assignment, Maintaining the on-call roster and day to day activities.17. Train graduates to promote them as Service Consultants. Show less

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  Deutsche Bank

  May 2016 - Jan 2020

  Associate
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  FIS

  Feb 2020 - May 2023

  Senior Service Consultant
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  Deutsche Bank

  Jun 2023 - now

  AVP- EMEA Production Services Lead - Data Technology