Joseph Fick

Experience

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  LabCorp

  Oct 2006 - Apr 2009

  Helpdesk Technician

  Provided first level-contact and problem resolution for customers with hardware and software issues. Resolved user-reported problems via phone in a professional, courteous, and timely manner using advanced troubleshooting skills. Aided local building support and management of warehouse inventory. Key Results:Assisted in help desk management while supervisor was on medical leave to include Crystal Report writing, monitoring of call statistics, and placing orders in PeopleSoft for new hardware to stock the warehouse.Served on a team that designed/setup LabCorp’s local VOIP system and migrated the office from Novell to Microsoft.Presented with Laboratorian of the Year 2008 – LabCorp’s employee of the year award Show less

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  Laboratory corporation of america – tampa

  Apr 2009 - Mar 2012

  Computer Systems Specialist

  Setup and implemented client access to web based products. Performed onsite visits to complete installation, training, and service for numerous LabCorp connectivity products. Established software bridge between LabCorp systems and client EMR/PMS. Maintained LabCorp computers and VPN network connections in satellite draw sites throughout the state of Florida. Assisted with Crystal Report writing and data manipulation.Key Results:Assisted in migrating 1600 clients to Labcorp’s new web-based product, Beacon. Managed the recording of completed migrations and assisted other field technicians troubleshoot issues with migration. Visited an average of 15 clients per month to troubleshoot system issues. In addition, completed 30 or more projects adding new and existing clients to web based products.Created reports to determine how many projects are completed division wide and to track how many client visits other technicians completed per month. Show less

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  LabCorp

  Jul 2013 - Nov 2015

  IT Helpdesk
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  Holland & Knight LLP

  Nov 2015 - Dec 2016

  IT Support Specialist
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  NuVista Living

  Dec 2016 - May 2017

  IT Support Technician
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  Outpatient Imaging Affiliates

  Dec 2017 - Apr 2018

  Service Desk Specialist

  Contract position.

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  Touchstone Medical Imaging, LLC

  Apr 2018 - Jul 2018

  Service Desk Specialist
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  TENNESSEE STATE VETERANS HOME BOARD

  Jul 2018 - Dec 2018

  IT Generalist
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  HCA Healthcare

  Jul 2019 - Jan 2020

  Desktop Support Technician
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  LabCorp

  Jan 2020 - Feb 2023

  Computer System Specialist
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  Rutherford County TN

  Feb 2023 - now

  Information Technology System Support