Jennifer Perdue

Experience

• 

  Shands Jacksonville

  Jan 1999 - Feb 2007

  Provided application support for Financials Management and Materials Management systems, as well as Pyxis Supply Stations. Acted as System Manager for Pyxis Supply Stations, ensuring adherence to item removal policies across nursing units. Served as liaison between Central Supply, Nursing, and other departments. Developed a reporting system for hospital administration to monitor compliance of each nursing unit. Additionally, supported Flight Management and Flight Charting systems for TraumaOne. Planned and coordinated system upgrades. Show less Led a team in coordinating and assigning new projects to PC Specialists, including writing evaluations and providing escalation support for Level 1 Desktop Support Analysts. Delivered desktop support to hospital C-level executives and senior management. Coordinated with vendors for the installation of new desktop PCs as needed. Supported the patient charting system in the Emergency Department, as well as trauma registry, flight charting, and dispatch software for the Trauma Department. Assisted LAN Administrators with network troubleshooting, created Active Directory, Novell, and Exchange user accounts, and assigned security to network folders. Contributed to implementing technology measures for HIPAA compliance from an IT standpoint. Show less

  • Application Support Analyst

    Aug 2005 - Feb 2007

  • Desktop Support Analyst II

    Jan 1999 - Aug 2005
• 

  Black Knight

  Feb 2007 - Sept 2023

  Oversaw management of SharePoint, .NET, and ITSM development teams, including both employees and contractors. Maintained strong relationships with vendors and internal customers, providing regular status reports, analysis, and metrics to senior management. Directed all activities related to enterprise ITSM applications used by internal employees, including custom development and support, ensuring alignment with Incident and Change Management policies and processes. Provided technical oversight for the Enterprise CRM solution and manage the transition from Salesforce.com to MS Dynamics. Show less Served as a liaison between business groups and the development/IT organization. Engaged with business groups to understand and document their processes, creating business workflow designs to identify optimal solutions. Authored use cases and functional requirements using Agile methodology for new applications and modifications to existing ones. Provided status reports on project deliverables to stakeholders. Successfully implemented the replacement of a Change Management solution with Enterprise IT Service Management (ITSM) applications. Communicated project status and timelines to stakeholders and senior management. Show less Managed a team of 14 employees and multiple contractors at the Jacksonville corporate headquarters, providing support for new users, break/fix issues, and moves/adds/changes. Interacted with all levels of management, including C-level executives and senior management. Developed and executed project plans, budgets, and schedules, ensuring thorough documentation of work and results. Oversight of operational delivery of end-user support for the Jacksonville, FL, and Pasadena, CA offices, supporting over 3,000 PCs. Show less

  • Senior Dedicated Client Delivery Manager

    Apr 2020 - Sept 2023

  • Dedicated Client Delivery Systems Manager

    May 2018 - Apr 2020

  • Service Management Delivery Manager

    Jan 2010 - May 2018

  • Business Analyst- Information Management Solutions

    Apr 2009 - Jan 2010

  • Desktop Services Manager

    Feb 2007 - Apr 2009
• 

  ICE

  Sept 2023 - now

  Senior Client Delivery Manager

  Client relationship management responsibilities encompass coordinating interactions between clients and ICE Mortgage Technology teams, fostering and maintaining relationships with various client business lines, and understanding and advocating for client needs. Acts as the primary escalation point for the client's vendor management team. Oversees financial management for multiple teams.