Tanzania Brown-Nolan

Experience

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  GEICO

  Jul 2010 - Apr 2011

  Claims Representative

  • Assist customers in the claims process of reporting or inquiring about a claim • Verifying accident facts, determining, policy coverage, and reviewing insurance contracts • Setting claims where there were no injuries and liability was clear. • Provided customer service to policy holders, claimants, insurance companies, and body shops

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  Marine Federal Credit Union

  Jun 2011 - Dec 2014

  Banker

  · Managed member bank accounts, including opening and closing accounts, and overseeing transactions· Processed deposits, payment and withdrawals in accordance with bank procedures· Examined cash, checks and money orders carefully to prevent acceptance of counterfeit monies· Handled transactions such as writing cashier’s checks, bank wires, cash advances, savings bonds, travelers’ checks, certificate of deposits or money orders· Evaluated and authorized overdrafts and loans· Recommended and explained banking products and services based on member needs· Assisted with receiving cash for and balancing the vault· Recorded all transactions accurately and balanced each day’s operations Show less

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  Kelly

  Feb 2015 - Apr 2018

  Virtual Technial/Customer Support Rep

  • Assist customers with inquiries of Apple products and services.• Assist customer with order placement. • Assist customer with inquiries on current or previous orders. • Assisting customers with technical support issues for Apple Products and Accessories • Phone/Chat support representative • Assist 1 to 3 customers with apple related hardware and software issues • Set up repair services when requested • Follow Up with customers to confirm issues resolved

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  Capital One

  Apr 2018 - Oct 2020

  Fraud Account Specialist

  • Investigate account activity and identity theft• Assist customers regarding escalate fraud related issues• Make outbound calls to potential victims of identity theft• Verify customer identity through extensive verification processes• Respond to cardholder alerts to potential fraudulent activity• Update fraud reports and account information • Assist customers with fraud report process

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  Virginia Employment Commission

  Oct 2020 - now

  - manages the activities of the Information Control Unit in accordance with applicable regulations, laws, and requirements - ensures appropriate control and disclosure of confidential wage file and customer information- reviews, approves and maintains date sharing agreements, Memoranda of Agreement, confidentiality agreements and File Transfer Protocol set-up requests with various parties- ensures responses to requests for information (Freedom of Information Act, audit/data requests, subpoenas, etc.) are appropriate and timely- oversees billing activities related to the sharing of information- manages administrative functions (human resources, budget and procurement.)- assists with related security incidents and data breaches Show less · Conducts thorough and accurate investigations of UI benefit claims to determine if overpayment or fraud exists, including new hire cross-match reviews and referrals resulting from wage audits, staff requests, internal audit reviews, and Fraud, Waste, and Abuse Hotline investigations. · Initiates action to locate and schedule meeting with claimant and employer(s), conduct interview with relevant parties, administer oath for affidavits, document written statements, prepare a written report of investigation, determine status (fraud, non-fraud, administrative error, etc.), and make final recommendation to resolve case. · Meets with management, staff and/or customers to discuss case, audit findings, and/or corrective action plans. · Reviews and investigate overpayments to ensure accuracy. Process adjustment and requalification on inaccurate overpayments. Process HB2040 and Federal overpayment waivers as a part of the Overpayment Forgiveness Team· Serves as primary point of contact for Chief of Integrity and Compliance, peers within unit/team and leadership within other units for concerns regarding fraud, overpayments and deductible income· Works directly with Chief of Integrity and Compliance on various projects within the Benefit Payment Control Unit· Serves as an Overpayments Specialist assisting claimants, Customer Relations and peers with any overpayment related inquiries· Serves as a Lead within the Overpayments unit by being a go-to for all overpayment related projects· Serves as the Escalations Specialist Show less · Reviewed, examined, and processed unemployment insurance (UI) claims.· Obtained information required to ensure timely and appropriate processing of claims.· Prepared and transmitted requests electronically and/or manually to other parties to verify eligibility of applicant, obtain separation information, and ensure claims are filed legally without duplication from another state.· Worked with claimants, employers and/or other parties to obtain information and/or documentation to verify eligibility status and/or resolve problems or issues regarding UI benefits.· Collected and entered wage data and status information into an automated claims system, which is used to make determinations on eligibility and proper calculation of benefit entitlement.· Conducted research, reviews claim requests and initiates corrective action to resolve claims problems.· Provided administrative and programmatic support, maintains confidential claim files, prepares reports, and responds to inquiries in a timely and professional manner.· Oversaw the approval of weekly timesheets· Assisted employees that are having trouble capturing time Show less

  • Information Control Supervisor

    Jan 2024 - now

  • Claims Investigator

    Nov 2021 - Jan 2024

  • Claims Technician

    Oct 2020 - Nov 2021