Alisha Shah

Experience

• 

  The HelloWorld

  Jan 2023 - May 2023

  Key highlights of work experience and skills acquired are :-1) Property Management Experience :- Acquired valuable experience in property management over a period of one month, gaining insights into the intricacies of the field2) Implementation of Property Standards :- Took the initiative to implement new standards for the properties from scratch, contributing to the enhancement of property value and appeal.3) Adherence to SOPs :- Ensured strict adherence to Standard Operating Procedures (SOPs), maintaining consistency and quality in property management operations4) Efficiency Improvement :- Played a key role in improving operational efficiency through the introduction of streamlined processes and effective management strategies.5) Inventory Management :- Monitored and evaluated inventory control systems to ensure optimal stock levels.6) Interpersonal Communication skills, demonstrated in ability to serve customers and develop strong working relationships with staff.7) During her tenure in the internship and in the employment, she has proven to be a valuable team member. Show less

  • Property Manager

    Apr 2023 - May 2023

  • Sales Operations Intern

    Jan 2023 - Mar 2023
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  Urban Company

  Dec 2023 - now

  Customer and Partner Support: Managed and resolved issues for both partners and customers, ensuring a seamless and safe experience on the platform.Fraud Detection and Prevention: Investigated and handled fraud cases, implementing measures to prevent future incidents and protect platform integrity.Critical Case Management: Addressed and resolved critical cases daily, maintaining a high standard of safety and trust.Communication and Coordination: Collaborated with cross-functional teams to streamline processes and enhance the overall security and satisfaction of the Urban Company ecosystem.Data Analysis and Reporting: Analyzed trends and provided detailed reports to identify areas for improvement and develop strategies to mitigate risks.Policy Enforcement: Ensured compliance with company policies and procedures, taking necessary actions to enforce rules and guidelines. Show less Key highlights of work experience and skills acquired are :-• Contributed to the significant growth of the organization's largest AC category team nationwide, the AC Repair and repair Category, as well as the team's success in numerous internal competitions.• Piloted the Onboarding process and maintained the smooth flow of the On-Boarding system by introducing new Onboarding ideas.• Part of the team involved in improving the provider experience by helping them convert clients on the platform in AC Repair and Service Category, helping to increase the repeat rate and increasing their earnings.• Worked on numerous Projects, Increasing Utilization of Delhi, Product Adoption and Kit Audit and also retrained professionals to increase Net Promoter Score.• Overseeing the new partner onboarding process and ensuring the system runs well by responding to any queries they escalate regarding the application.• Initiated and built relationships with partners through phone, mailer campaigns and presentation. Show less

  • Associate | Trust & Safety

    May 2024 - now

  • Business Development Associate

    Dec 2023 - Apr 2024