Junaid A. Siddiqui

Experience

• 

  Gifco

  Aug 2009 - Oct 2013

  Administration Assistant

  • Hiring, supervising, and evaluating staff members.• Delegating tasks and ensuring that they are completed in accordance with existing policies and procedures.• Greeting and directing visitors to the appropriate parties.• Handling basic office duties, such as answering and routing phones, responding to emails, maintaining employee, financial, and client records, and data entry and reporting.• Answering questions and finding information for employees, vendors, clients, and lenders.• Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.• Ensuring that the office is well-maintained, organized, and secure. Show less

• 

  Kasb institute of technology

  Jan 2012 - Jul 2015

  Examination Team Leader

  - To monitor the exam venue security- To manage the exam confidential material- To provide assistance to the exam venue administrators- To provide appropriate customer care- To manage pre and post exam issues

• 

  British Council

  Jan 2014 - Apr 2014

  Venue Staff

  -To set up, manage venue staff and to invigilate exam venues according to UK Exam board andBC requirements- To monitor the exam venue security as per BC requirements- To manage the exam confidential material as per BC requirements- To provide assistance to the exam venue senior invigilator and or supervisor and BC designatedstaff member- To provide appropriate customer care as per BC requirements- To provide support to the BC to manage pre and post exam issues

• 

  TCS Private Limited

  Jun 2014 - Aug 2014

  Intern

  Provides customer service, and operational support for the Service Center.* Answers phone and greets visitors.* Resolves billing problems in relation to the Service Center.* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.* Communicates with Sales/Service to resolve customer problems.* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.* May process or prepare import/export documentation and assist in the customs clearance process in some markets. Show less

• 

  Professional Research Consultants, Inc.

  Aug 2014 - Jul 2015

  Research Analyst

  Perform market research.Determine who will buy products and at what price.Advise on pricing strategies.Gather statistical data on competitors.Examine prices, methods of marketing, and sales.Analyze data on past sales to predict future sales.Obtain data to design surveys and assess consumer preferences.Devise focus group discussions, mail responses, and set up booths at public places.Conduct surveys.

• 

  Global Corpotation

  Aug 2015 - Jun 2018

  Commercial Officer

  • Collect, Negotiate and finalize freight charges from freight forwarders as per decided incoterm.• Make freight comparison sheet for approval. And assign to FF with providing relevant details.• Provide AWB or BL instructions to FF as per LC requirements.• Maintain track record of all import in transit consignments.• Correspondence with foreign suppliers if need.• Inform warehouse about expected import consignment arrivals date wise.• Arrange Delivery Orders and Endorsements. • Check Negotiable and Non-Negotiable documents and 3rd party documents. Show less

• 

  TCS Private Limited

  Dec 2018 - Sept 2019

  Customer Service Associate

  • To pitch and sale financial and health plans for the potential account and walk-in customers • To Sale Hajj, Umrah, travel and tourism plans under the umbrella of TCS.• Engages the existing and potential customers to establish trust and building rewarding working relationships.• Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.• Conveys a consistent brand image that appeals to the customers.• Facilitates customers by explaining necessary procedures of TCS products and services.• Analyzes customers’ needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.• Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.• Follow-up and makes scheduled call backs to customers where necessary.• Ensures that critical issues are highlighted and seek advice for resolutions.• Highlights areas for improvement with suggested solutions to improve TCS procedures, technology and service to positively enhance customers experience with TCS. Show less

• 

  Bykea

  Sept 2019 - now

  Associate Team Leader

  Supports team manager and performs management duties when manager is absent or out of officeManages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessaryProvides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksAssists management with hiring processes and new team member trainingAnswers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceCommunicates deadlines and goals to team membersDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectationsGenerates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlinesEnsures company brand materials and physical working spaces meet and exceed company presentation standardsProvides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints Show less