Dave Fitzgerald

Experience

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  Marriott International

  May 1989 - May 2010

  General Manager

  •In opening three new hotels, Courtyard By Marriott, Fairfield Inn By Marriott, and SpringHill Suites By Marriott, performed the recruitment, hiring, and training of all new teammates. All three hotels opened with Guest Satisfaction scores in top 10% of each brand.•As part of ongoing process to maintain and exceed guest expectations, managers worked together to engage and empower all associates to anticipate and resolve guest issues through LEARN Model and role playing•Rewarded excellent performance through incentives based on Guest Satisfaction scores•Created new staffing models to save on costs while keeping benefits for full-time teammates through delegation and cross-training•Established weekly sales meetings for property sales managers to discuss new business opportunities, market conditions and forecast, challenges to close on new business, and scheduling joint sales calls. Total revenue increased by 5%-8% every year from 2001 – 2007•Worked closely with brand team to maintain brand standards for semi-annual Quality Assurance reviews. Hotel maintained “CLEAR” Zone status every year. Show less

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  Candlewood Suites® Hotels

  May 2010 - Oct 2013

  General Manager

  •Responsible for all facets of hotel operations including sales, revenue management, human resources, accounts payable/receivables, associate/guest satisfaction, forecasting, operation budgets, capital budgets, P &L critiques and owner relations•Exceeded Intercontinental Hotel expectations related to Guest Service scores•Performed consistently above the brand average despite being an aged hotel•Exceeded company expectations related to Revenue Per Available Room; the property consistently outperformed its’ competitive set year over year Show less

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  Capital One

  Jan 2014 - Apr 2015

  Key Account Manager

  •Assist Capital One high value customers regarding their statements, disputes, promotional offers and follow-up with customers on appropriate problem solving strategies.

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  Colonial Williamsburg Foundation

  May 2015 - May 2016

  Guest Services Manager

  •Responsible for front desk and bellman operations at the Williamsburg Lodge and Williamsburg Inn full service hotels. Assist in managing schedules, forecasting, and guest relation issues and proactively follow-up with appropriate resolution.

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  Daly Seven Hotels

  Jun 2016 - Jun 2018

  General Manager

  • Responsible for all facets of hotel operations including sales, revenue management, human resources, accounts payables/receivables, associate/guest satisfaction, forecasting, budgets, P&L Critiques, and owner relations.• Focus on training and establishing a culture that promotes empowerment creating customer loyalty and consistent operating processes. Guest service scores ran consistently above brand average.

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  Rollins, Inc.

  Jun 2018 - May 2022

  Account Manager/Technician

  Responsible for account management of existing accounts while seizing opportunities to grow sales.

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  Virginia Employment Commission

  Oct 2022 - now

  Claims Examiner