Nuno Balhau

Experience

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  Baviera

  Sept 1999 - Mar 2001

  Service Adviser Manager

  - Service Adviser Manager in Baviera DCS - Service workshop management in Baviera DCS (Cascais and Av.Coronel Bento Roma).

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  Entreposto Comercial

  Mar 2001 - Dec 2005

  Field Service Engineer

  - Support Portugal network in research / analysis of technical issues- Report incidents to the Nissan Product Service & Support- Technical and Product Nissan training of the new models- Responsible for technical Cross badge products

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  Nissan

  Dec 2005 - Aug 2007

  Field Engineering

  - Support Portugal network in research / analysis of technical issues- Report incidents to the Nissan Product Service & Support-Technical and Product Nissan training of the new models - Collaboration in the Car Motor Shows, vehicle preparations

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  Automobiles Peugeot

  Sept 2007 - Feb 2015

  - Responsible for analyze market zone and identify the potential to maximize the originalparts and service sales, to achieve the commercial zone objectives- After sales Dealers management monitoring - Deployment and monitoring Peugeot Service Standards- Responsible for monitoring Satisfaction Customer KPI’s. Develop measures and processes withAuthorized Dealers to ensure the maximum customer satisfaction- Create with the Spare Parts Network Distributors commercial campaigns to increase sales in the main Peugeot network and to the independent Dealers. Show less

  • After Sales Zone Manager

    Jul 2012 - Feb 2015

  • Country Technical Coordinator

    Jan 2012 - Jun 2012

  • Technical Zone Manager

    Sept 2007 - Dec 2011
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  Groupe PSA

  Feb 2015 - Apr 2017

  After Sales Zone Manager

  - Responsible for analyze market zone and identify the potential to maximize the originalparts and service sales, to achieve the commercial objectives- After sales Dealers management monitoring - Deployment and monitoring PSA Service Standards- Responsible for monitoring Satisfaction Customer KPI’s. Develop measures and processes withAuthorized Dealers to ensure the maximum customer satisfaction- Create with the Spare Parts Network Distributors commercial campaigns to increase sales in the main PSA network and to the independent Dealers. Show less

• 

  Mercedes-Benz Portugal

  Apr 2017 - now

  Customer Services District Manager MBCars & Vans

  Responsible for monitoring and identify potential processes to maximize the develop and efficiency of After Sales DealersIdentify potential in dealers area to maximize parts and service salesDevelop measures and processes with Dealers to ensure the maximum customer satisfaction