Monika Vysokai

Monika Vysokai

Customer Care Consultant

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  • Timeline

  • About me

    HR Global Mobility Manager - Tax Operations at IBM

  • Education

    • University of Economics in Bratislava and Uni Halle-Wittenberg

      2007 - 2009
      International Financial Management
    • University of Economics in Bratislava

      2004 - 2007
      Tourism
    • Gymnazium Vazovova

      1996 - 2004
  • Experience

    • Dell Technologies

      Dec 2006 - May 2008
      Customer Care Consultant

      • Constant contact with customers within German-speaking area, information service and technical help • Demonstrate knowledge of used systems, offered products, processes and procedures in order to show competence and provide excellent service• Handle the conflict clients and their needs in order to avoid further escalations• Identify possible improvements in related procedure.

    • Internationaler Bund (IB)

      Jun 2008 - Sept 2008
      Accountancy dept. Intern

      • Process different creditors’ and debtors’ invoices and their evidence in an accounting program CX• Verify the correctness of invoiced fees against the approved contracts• General administration, business correspondence and incoming mail.

    • IBM

      Dec 2009 - now

      • Ensure compliance with corporate accounting instructions and WW applicable guidance • Prepare, organize and lead monthly measurements meetings (1st Level, 2nd Level)• Maintain and develop internal control procedures/desk top procedures• Organize monthly meetings with IA Managers to discuss issues, discussable items and attributes for MSA (Management Self-Assessment) including Lessons Learnt from Audits• Act as focal point for audits, compliance testings and proactive review• Handle complex issues/projects and/or new business or accounting requirements on behalf of the whole HR Accounting Services Centre (i.e transitions, communication with EY, Global BC, Global Team etc.) and provide advisory• Reporting, SLA calculation• Proactive aged items clearing and process set up Show less • Perform monthly reconciliation of all IA Balance sheet group of accounts for the countries in scope in accordance with Standard for reconciliation of B/S accounts including declaration of variance aging and content items in ARMS • Excess Tax Reconciliation and HTS validation and Jounal voucher processing done on time and in line with desk procedures and approved guidance• Prepare, analyze and report key performance indicators• Active participation on transition of IA accounting and tax related tasks from Romania to Bratislava Center - on-site knowledge transfer Show less • Perform monthly balance sheet reconciliation (intransit accounts, deffered account, ledger to subledger reconciliation)• Miscode correction and Journal voucher processing• Capitalization, retirements, asset updates and all other asset management transactions in SAP environment• Analyze and interpret financial data, support the continual audit and ensure high standard of financial controls• Active participation on transition of knowledge to IBM Asset Management organization in Shenzhen, China , prepare presentations and desk procedures for transitionr as well as on-site transfer through presentations and one to one training Show less

      • HR Global Mobility Manager - Tax Operations

        May 2017 - now
      • HR Accounting Manager - International Assignments Accounting and Tax

        Sept 2016 - Apr 2017
      • HR Accounting Business Controls - International Assignments Accounting and Tax & Payroll Accounting

        Mar 2014 - Aug 2016
      • Fin & Admin Business Analyst – International Assignments Accounting and Tax

        Jan 2012 - Feb 2014
      • Fin & Admin Business Analyst – Fixed Assets Accounting

        Dec 2009 - Dec 2011
  • Licenses & Certifications

    • ACCA - Diploma in Accounting and Business

    • Deutsches Sprachdiplom - Stufe II

      Botschaft der Bundesrepublik Deutschland
      May 2004