Emanuele Mengoni

Experience

• 

  Starwood Hotels & Resorts Worldwide, Inc.

  May 2006 - Nov 2006

  Intern, Global Sales

  Facilitated organisation of Meetings, Incentives, Conferences and Events. Supported fee negotiation and proposal building by coordinating Italian Meeting Planners and worldwide Starwood hotels and resorts

• 

  EY

  Apr 2007 - now

  Japanese Truck Company, part of Leading Global Automotive Group• Operated as client-side project manager for Microsoft Dynamics 365 implementation: coordinated diverse Global and Japanese client team of 20+ people, and acted as day-to-day delivery point of contact for MicrosoftJapan headquartered Global Insurance Company • Led multi-cultural team of 15+ people across Japan, UK, Poland and India. Delivered blockchain PoC to streamline and digitize flow of documents and payments in International Trade, using agile methodology• Led multi-cultural team of 13+ people across Japan and India, including an external customer research agency, as part of a customer insight engagement. Conducted desktop research and primary research with a sample of Japanese SMEs trading internationally to test the appeal for above mentioned PoC and assess associated market opportunityGlobal Fortune 50 Insurance Company • Led cybersecurity program assessment for Japanese branch Show less Global Professional Services Firm• As part of the Customer Experience Management Programme, worked with EY-Seren to re-design the target operating model and define the supporting business case for the 'to-be' customer insight functionBig 6 UK Utilities Company• Designed customer proposition and supporting capabilities required to enter the Connected Homes market. Built and managed the Connected Homes business case• Designed acquisition and retention model to support client’s domestic acquisition and retention strategy in Energy Retail• Brought analytical expertise in B2B, which helped the client to look at problems differently and identify significant margin improvement opportunities within SMEs• Qualified potential partnership options between Big 6 UK Utilities Company and Leading UK Retailer• Assessed market expansion strategies for home energy servicesGovernment Justice Organisation, UK• Led customer insight engagement across Civil, Family and Tribunals, including understanding customer types, journeys, volumetrics and defining approach to digital and non-digital channelsEY Global Advisory Power & Utilities Center of Excellence• Shaped Global Customer & Billing transformation offering as solution provision manager across different work streams, including sales & pipeline, thought leadership, communication, branding and marketingUK Water & Waste Water Company• Led customer insight engagement, including building single view of the customer and identifying customer satisfaction improvements across Retail, Clean Water and Waste Water Show less Global Water & Waste Water Company• Assessed customer behavior and impact on profitability following potential introduction of non-domestic retail competition in 2017Global Car Rental Company• Mapped As-Is processes, defined To-Be processes and designed Target Operating Model for the EMEA Fleet Supply Chain and Remarketing FunctionLeading UK Energy Retailer• Built End-to-End customer journey contact reduction model providing Leadership with clear line of sight to deliver cost reduction targets• Owned home move customer journey transformation benefits case• Developed segmentation of high credit risk customers aimed at reducing Bad Debt and Opex• Reviewed As-Is experience of the Smart metering customer journey, associated gaps and initiatives to achieve target experience• Run visual analytics workshop with operational analytics teamJapanese headquartered Pharmaceutical Company• Analysed healthcare and pharmaceuticals market, assessed key pharmaceuticals distributors and documented requirements for Technical & Scientific Office across Saudi Arabia and the GCC regionBig 6 UK Utilities Company• Identified and embedded initiatives to improve contract profitability and mitigate margin leakage in the Social Housing and B2B marketsGlobal Pharmaceutical Company• Assessed homecare market in top European countries including high-level current and potential market sizing and analysis of cost structure for key players Show less Served as the Senior Markets Analyst for the Markets function (incl. Accounts, Industries & Business Development) for an US$10bn business. Key responsibilities include strategic consulting studies to support decision-making of the EMEIA Leadership Team. Matters involve analysis of large data samples and focus on account performance, customer targeting and competitor benchmarking across Service Lines, Geographies and Market Segments (e.g., analysed the evolution and trends of the accountancy and consultancy business in the EMEIA Mature and Emerging markets to build a three-year Market Leadership Plan, presented by the EMEIA Markets Leader at the 2010 EMEIA Partners meeting)Defined operating model and led implementation of a new offshoring initiative to a shared service center in IndiaPromoted from Senior Associate to Supervising Associate Show less Supported Global Client Service Partners and Account Teams to manage worldwide Key Account Management activities for Telecoms, Technology and Media & Entertainment Italian headquartered Priority Accounts. Key responsibilities included coordinating account & revenue planning, account meetings, pipeline management, sales reporting, customer satisfaction programs (i.e., Assessment of Service Quality - ASQ), account newsletters, account family tree maintenanceASQ and Account Data Quality Subject Matter Expert for the Mediterranean Sub-Area. Represented the Mediterranean Sub-Area in the EMEIA Account Coordinator networkPerformed strategic revenue and ASQ analyses on the Mediterranean Account Landscape to support decision-making of the Mediterranean Accounts & Business Development (ABD) Leader. Projects also involved the use of SPSS multivariate analysis techniquesPromoted from Intern to Associate and from Associate to Senior Associate Show less

  • Director

    Oct 2022 - now

  • Senior Manager

    Oct 2018 - Sept 2022

  • Manager Business Advisory Services

    Mar 2017 - Sept 2018

  • Manager, Performance Improvement

    Oct 2013 - Feb 2017

  • Senior Consultant, Performance Improvement

    Jul 2011 - Sept 2013

  • Senior Markets Analyst Europe, Middle-East, India and Africa (EMEIA)

    Oct 2009 - Jul 2011

  • Business Development Italy & Mediterranean

    Apr 2007 - Oct 2009