Alfonso Guastafierro Tammaro ☁ SFMC

Experience

• 

  MANGO

  Jun 2010 - now

  The support provided is aimed at well-defined objectives: reduce reactive actions, increase preventive actions, consolidate knowledge within the team and reduce incidents escalated outside the team.The team aims to be an indicator of the quality of IT identifying opportunities for improvement, helping in day to day and providing value immediately.Among the main responsibilities are:-Solution of errors: Identification of bugs, and depending on the environment, solve them.-Identification of changes: Identify covert evolutionary and ensure its management within the general circuit-Identify and manage problems: Through the analysis of incidents, identify the common origin of the same-Requests for service: preventive maintenance, monitoring, ...-Solution of Incidents: User queries, user errors (no bugs) by procedure, ...-Identify opportunities for improvement: through the analysis and study of errors, incidents and problems.-Training: identify training actions, train business trainers.-Management of the service: governing the database of knowledge generated, the information linked to the incidents and making self-criticism about the management and the processes of the section. Show less Developer expert in the tools and with functional knowledge of the products ofMeta4 Good global vision of the components of the product and the technological environment.-Proved experience in all steps of the life cycle of software implementation(analysis, design, implementation and testing).-Development of technical designs based on the functional requirements of theclient / consultant.- High specialization in the Meta4 development tools. Implementation of modelscomplex.-Follow-up of the testing plans, of parameterizations carried out by developersspecialized-Detection of customer needs. Satisfaction based on developments with low index oftechnical redesign and optimization of the model. Show less

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