Ivaylo Mihaylov

Experience

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  IBM Global Services

  Dec 2005 - Jun 2013

  - Deployed LEAN & Global Delivery framework within the team to achieve process and organizational improvements- Led multiple transfers of activities in and out of the team's scope and ensured their successful completion- Managing team's shift plan and ensuring service coverage- Managing skills matrix for the team and ensuring coverage for all activities in scope- Tracking team members' positive and negative actions and respectively recognizing or taking actions for improvement- Leading team department meetings - sharing important information with the team, areas for improvement, lessons learnt and points for focus- Defining team roles and responsibilities- Driving analysis and defect prevention activities - achieved between 0.5 and 1 FTE efficiency per year Show less - Providing high level technical support for batch jobs and applications using jobs schedulers - Autosys, Dollar Universe, IBM Tivoli Workload Scheduler, crontab, Windows scheduled tasks- Understanding customer's environment and proposing improvements - optimization of jobs schedules, capacity management, etc.- Analysis of incidents and problems and providing solutions for permanent resolution by RCA (root cause analysis) and action plans- Proactive and preventive analysis of the customer's production and identifying potential problems and weaknesses- Created a report of batch jobs status using shell scripting- Collaboration with other teams and administrators- Share experience and knowledge among the team members Show less

  • Project Manager

    Apr 2012 - Jun 2013

  • Team Leader

    Jul 2008 - Apr 2012

  • IT Specialist

    Dec 2005 - Jun 2008
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  IBM Global Services Delivery Centre Poland

  Jul 2013 - Jun 2016

  IT Department Manager

  - Managing a team of 25+ UNIX and Database administrators- Driving operations of a diversified portfolio team - OS image testing, server build, OS support and project services- Increased team diversity by 30% by attracting foreign specialists- Maintaining service quality and meeting agreed SLA/SLOs by respective KPIs- Driving team's productivity and meeting financial targets for efficiency- Initiated and drove knowledge sharing "Best practices" meetings with first line managers in the unit Show less

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  IBM CIC Czech Republic

  Jul 2016 - Jul 2020

  - Reviewing new business solutions and deals for SysOps, Compute and Hybrid Services Technology service lines- Ensuring IBM standard solutions and strategic tooling is being included in the new business solutions- Verifying and confirming the costing and delivery models with the respective Service Line owners and Delivery Leads- Providing guidance and support to the Solution Team that can contribute to winning a deal- Raising concerns and risks associated with new business solutions and deals- Maintaining regular interlocks with Market and Service Line leaders- Daily interlocks with peers and functional leads to ensure alignment on assigned engagements Show less - Drive regular reviews of IT security policies defined by client and IBM technical specifications- Lead a developing and implementation of security policies and procedures- Review and propose updates of the processes, ensuring optimization and simplicity- Drive effort estimations for development and deployment of new policies and controls- Regular interlocks with the client on updates of current policies, raising risks, requesting of exceptions, etc- Regular interlocks with Security Delivery Project Executive and health-check Service Availability Managers- Review and update of Security Maintenance Procedure- Application owner for Security Policy Manager application- Participate and provide inputs for internal and external audits Show less - Built a cross-countries team of 30+ Unix administrators- Ensuring delivery operation quality meets client's SLA/SLO targets- Driving cost reduction activities as automation and continuous improvements to achieve financial targets - led to the automation of around 30% of incident tickets in 2017- Applying Agile practices through organizational changes - facilitated the creation of virtual teams around critical products with members from IBM and client's side, which resulted in stabilizing the service and improving the infrastructure for those products- Providing regular performance feedback and setting improvement plans where performance is not satisfactory- Advising and coaching employees to help them develop their skills and capabilities to best meet their career goals- Recognizing and rewarding employees for their contributions- Defining clear priorities and goals to the team members- Driving process implementation and process improvements Show less

  • New Business Validation Lead

    Aug 2019 - Jul 2020

  • Security Policy Manager

    Mar 2018 - Aug 2019

  • IT Department Manager

    Jul 2016 - Feb 2018
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  Kyndryl

  Jul 2020 - now

  - Accountable for end-to-end delivery of services to a customer within contractual framework- Hold managerial and functional responsibilities for a system administrators and subject matter experts who delivery the IT services for the client- Work in collaboration with Account team and other SMEs, architects and engineers to address issues and improve services through automation and service optimizations- Lead practitioners to grow and develop skills in critical for the company and account areas to create new capabilities and business opportunities Show less

  • Senior Delivery Manager

    Mar 2023 - now

  • IT Department Manager

    Jul 2020 - Feb 2023