Experience

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  The ritz london

  Apr 2013 - Apr 2014

  Switchboard operator

  As the initial voice of The Ritz London, I consistently delivered an efficient, professional, friendly and helpful telecommunications service to guests, employees and external callers by maintaining a high level of hotel and product knowledge whilst at the same time ensuring that the hotel’s mission and brand standards are adhered to at all times by:• Ensuring that all telephone calls are answered courteously and efficiently within the company’s brand standards and timescales, handling and re-directing enquiries to the correct department, taking messages for guests and employees ensuring that these are passed on promptly• To resolve and log technical and maintenance faults which occur on the hotel's switchboard and telephone system• Providing basic administrative and secretarial support to guests and to the Front Office department such as updating guest’s registration details on the Property Management System maintaining high level of accuracy and attention to detail• To deliver wake up calls to guests at the designated time and in accordance with standards• Be fully aware and knowledgeable of the hotel’s emergency procedures• Liaising with individual departments where necessary, dealing with any guest requests to ensure high level of communication and maintaining service levels expected by The Ritz Show less

• 

  Aru london

  Aug 2014 - Jan 2020

  • Undertake the timetabling of all ARU London programmes for each new academic semester • Ensuring effective distribution and publication of timetable information to staff and students•Ensure all conflicts with timetables are dealt with efficiently and in a timely manner• Be the first point of contact for the timetabling issues/queries, room bookings and for London campus space• Clerking and minute taking at assessment boards• Lecture and assessment scheduling• Assist with day to day administration in the Faculty Office (results queries, academic misconduct) Show less

  • Timetabling Officer

    May 2015 - Jan 2020

  • Receptionist / Telephonist

    Aug 2014 - May 2015
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  Ecbm - european college of business and management

  Jan 2020 - now

  •Management of Student Records•Management of internal exams and assessments administration•Quality assurance on the BTEC programmes•Ensure Undergraduate, Postgraduate and BTEC students are registered for their studies •Provide administrative link for ECBM’s University partnerships: University of SouthWales and Liverpool John Moores University. •Responsible for monitoring and ensuring compliance with the procedures and systems relating to enrolment, registration, marking and return of student work, examinations and the conduct of boards (pursuant to ECBM’s status as a franchise and validated partner). Show less

  • Student Records Manager

    Sept 2022 - now

  • Academic Administrator

    Jan 2020 - Aug 2022