Experience

• 

  Mcdonald's

  Feb 2006 - Sept 2017

  Department manager

  Started Mcdonalds as a crew member in 2005 moved my way into management in 2009 .

• 

  Boston market

  Oct 2015 - Oct 2016

  Assistant general manager
• 

  Auntie anne's llc

  Aug 2018 - Aug 2019

  Store manager

  Coordinate restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations Show less

• 

  The habit burger grill

  Aug 2019 - Mar 2020

  Manager
• 

  Denny's

  Jun 2020 - May 2021

  Restaurant manager
• 

  Cigna healthcare

  Apr 2022 - now

  • Lead Customer Service Representative

    Nov 2024 - now

  • Senior Customer Service Representative

    Sept 2023 - Nov 2024

  • Customer Care Advocate

    Apr 2022 - Sept 2023