Experience

• 

  Wipro technologies

  Aug 2014 - Sept 2017

  Project engineer

  Worked as a Project Engineer in Wipro Technologies.

• 

  Pegasystems world wide india private limited

  Oct 2017 - now

  Working as a Tech Lead at Pegasystems World Wide India Private Limited.Job role includes :Managing the staffing and preparing the schedules for the team to work 24/7.Provide mentor support to other analysts in the shift.Take an active part in the Team huddles and ensure solutions are providedIdentify the gaps in triaging and make sure documentation is availableIdentify the trends in volume and report outagesActively monitor the Call Dashboard and manage staffing to make sure calls are not abandoned.Actively participate in all the WebEx group spaces discussions (USS, ESOC, DE, etc.) and respond to any questions.Take part in training and mentoring the new members of the team.Identify process/technical gapsCreate documentationTrain the team membersActively take part in updating/modifying the knowledge documents. Show less

  • Information Technology Manager

    Aug 2023 - now

  • Technical Lead

    Oct 2017 - now