Experience

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  Innovative film academy

  Jun 2017 - Jun 2018

  Operation and events

  Handling queries and complaints via phone,email and general correspondence.Providing constructive feedback, resulting inhigher morale and increase customer retention..Taking and ensuring messages are passed to theappropriate staff member on a timely basis.Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment

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  Wonderla holidays ltd.

  Jun 2018 - Jan 2021

  Guest relations officer

  Greeted guests and responded to guest inquiries,requests, and issues in a timely, personable, andefficient manner to resolve guest concern.Served as main point of contact for VIP guestsand kept other department briefed on individualrequirements.Managed and improved customer servicefunctions in reception and lounge areas anddescribed facility amenities to guests and setupservices.Directed staff to handle needs for individual guest to resolve issues and generate positive customer experience. Show less

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  Wayanad silvergreen holiday enclaves

  Jan 2021 - May 2023

  Guest relations manager

  Manage guest relation team including front office.Greeting guests when the time of arrival.Providing useful information about the hotel andhelping guests to make travel arrangements.Ensure guests are given timely, friendly andcourteous service all the time.Taking care of check- in and check-out process.Assist Front office in resolving guest problems.

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  National express ltd

  Jul 2023 - now

  Customer service advisor