Experience

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  Devyani international limited

  May 2007 - May 2012

  Hr manager

  DIL, an associate company of RJ Corp- largest bottler for PepsiCo, is the fastest growing player in the Indian retail F&B sector, with presence in India, Nepal and Nigeria. DIL is the largest franchisee partner for Pizza Hut and KFC in India. It also has pan India franchisee rights for Costa Coffee and Swensen's Ice creams. Details:I was hired as an HR Graduate and consistently progressed through my 5 year long tenure. My responsibilities included managing the Organisation Development and the Corporate Talent Acquisition team with the support of an HR Officer, and reporting to the Executive Director (Head) of HR.➢ Organisation Developmento Revising HR Schemes and Policies and creation of HR Referral documents.o Involved in a banding and grading project as per Hay Methodologyo Administration and interpretation of psychometric assessment tools such as 16PF, FIRO-B, etc.o Content designing and coordination for conducting HR training workshops.o Creation and Implementation of the Onboarding project across different business verticals.o Coordinating employee opinion and leadership surveys.o Institutionalized the Internship (Work experience) Program.➢ Change Managemento Project Leader for implementation of ERP – HR Function.o Part of an organisation-wide culture change exercise, as cascaded by Yum Brands, USA for implementation in the organisation.➢ Remuneration/ Performance Management:o Process owner and designer of the Corporate performance appraisal processo Responsible for delivering the year-end remuneration process for corporate-level employees.o Created the Progressive Discipline Matrix process for performance managing of store-level employees➢ Talent Acquisition:o Responsible for recruitment of personnel for both operations and corporate level. o Driving the Graduate recruitment program. o Managed the first community project of hiring hearing and speech-impaired employees for the organisation. Show less

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  Bata india limited

  May 2012 - Jan 2014

  Hr manager

  Bata Shoe Organisation (BSO) is a global footwear and fashion accessory manufacturer and retailer with acting headquarters located in Switzerland and retail presence in 70 counties. Bata India Limited is a part of BSO and within India is the largest footwear retailer with over 1,250 Bata Shoe Stores with approximately 7000 employees in India. It also enjoys the stature of being a ‘Superbrand’ as well as the ‘Most Trusted Brand’ for footwear in India. Details:The role required me to manage the Organisation Development and the Corporate & Graduate Recruitment function. I was supported by an HR officer and reported to the Head of Human Resources. During my tenure, the following were some of the highlights:➢ Talent Acquisition:Managed pan India recruitments and selection of employees for above-store-level operations and support function positions including senior executive positions, through external agencies, job portals, social media and employee referrals.➢ Organisation Development:o Bata India Coordinator for the Bata Global Employee exchange and Learning Programs. o Introduction of Behavioral Event interviewing schedule for hiring of Store Managers.o Initiated the learning program for retail store Managers.o Re-designed and managed the onboarding of new employees.o Primary coordinator in the organisation for the ‘Great Place to Work’ Survey. ➢ Graduate RecruitmentManaged the Graduate recruitment process pan India➢ Change ManagementAppointed Change Manager for the new Global SAP implementation project, comprising of delegates from other international Bata companies across South-East Asia and Africa. ➢ Remuneration/ Performance Management:Re-designed and implemented the Remuneration/Performance Appraisal process as per the Balanced Scorecard approach and supporting the year-end appraisal and remuneration for corporate-level employees. Show less

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  Woolworths group

  Sept 2015 - now

  Leading the Voice of Customer programs, as well as the Woolworths Group customer panel, I have the privilege of leading a team and working on top CX/EX platforms - Qualtrics & Medallia.I have been instrumental in leading the growth and engagement strategy for the recently established Gather panel and growing it exponentially in just under 2 years.Leading a dual portfolio I spend time across both VOC and Gather, with key responsibilities including:- Creating a culture where CX metrics are appreciated and embedded across the business- Building, managing and optimising 25+ listening programs across Woolworths- Listening to our customers across the customer experience lifecycle, and enable closing the loop- Leveraging data insights to influence and shape business strategy - Engaging stakeholders and end users to optimise platform (Medallia & Qualtrics) usage- Show less

  • Listening Engagement Manager

    Jul 2021 - now

  • Organisational Development Project Specialist

    Oct 2016 - Jun 2021

  • Graduate Program Specialist

    Apr 2016 - Sept 2016

  • Talent Acquisition Advisor

    Sept 2015 - Mar 2016