Experience

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  Ecommerce, inc.

  Nov 2010 - Nov 2012

  Billing agent

  - outbound verification calls to customers from all over the world- providing superior customer support regarding billing-related and some technical-related issues- order processing- email tickets handling- refunds processing- credit, debit operations for different payment methods (credit/debit cards, Alipay, PayPal)- SSL (re)installation- domain transfer

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  Amgrade

  Nov 2012 - Feb 2013

  Business development manager

  Business Development Manager, responsible for finding the best opportunities for business development to remain competitive service provider. Establish plans and strategies to expand the customer base in the marketing area. My responsibilities included:* monitoring customer preferences to determine focus of sales efforts* developing a sales strategy that ensures attainment of company sales goals and profitability* thorough understanding of clients marketing objectives* effectively interact with other departments including the account management and technical team* maintaining contact with all clients in the market area to ensure high levels of client satisfaction* resolving customer complaints regarding sales and service* providing timely feedback to senior management regarding performance* providing superior customer assistance while their project is being worked on* clarifying goals and reach agreement maintaining the interests of all parties* responding to tenders and requests for information in a timely manner* business process optimization* brand promotion* planning approaches and pitches Show less

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  Renatus

  Apr 2013 - Nov 2013

  Account manager / assistant project manager

  NDA

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  Aspect translation company

  Feb 2014 - Mar 2015

  English translator (remote)
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  Endurance international group

  Aug 2016 - Jan 2018

  Billing agent

  - outbound calls to customers from all over the world- providing superior customer support on billing-related and some technical-related issues- order processing, registration of domain names- email tickets handling- product renewals, refunds (credit/debit cards, PayPal) processing- manual credit, debit operations- SSL (re)installation- domain transfer- chargebacks handling- SDN restricted customers handling- thorough investigation of fraud activity, preventing fraudsters from using their schemes for obtainingcompany services, terms of service violation causing harm to the company’s reputation- determine priority of an issue and to make the best call about its escalation Show less

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  Cubex-ukraine

  Feb 2018 - Oct 2019

  * Achieve growth and hit sales targets by successfully managing the sales team* Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence* Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs* Present sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status Show less

  • Full-cycle web-development services| Remote developers | Offshore Web Development

    Sept 2018 - Oct 2019

  • Sales Manager

    Feb 2018 - Oct 2019
• 

  N/a

  Oct 2019 - now

  Partnership manager

  As a partnership manager, I help small and mid-sized businesses meet with real programming geeks for their Web & Mobile projects.If you represent a company that needs extra hands I will be glad to help you out too.