Experience

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  Devika occult consultancy limited

  Jan 2017 - now

  Tarot & astrology consultant

  I am passionate to guide people, started as a hobby and ultimately made it my profession.

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  Prayag ias academy

  Mar 2017 - Apr 2018

  Education counsellor

  Individually consulted customers and resolved queriesefficiently. Greeted visitors cheerfully and initiated 30% more admissionsthen last year in the academy. Compiled fees collected, documents anddrafted files of the students led to 50% more income generation. Handledprinter maintenance, photocopying.• Directed group counselling activities face to face and meetings resultedinto student's progress. Managed grievances/complaints professionally. Logged student grades, attendance and Conducted tests when tutor is absent.• Influenced students and team's emotional and mental well-being whichled to healthy minds and success of the academy. Observed development inTeaching methods and reported director, further implemented changes, ifany.• Ensured the cleanliness of the entire academy, especially reception.Managed petty cash management resulted into cut down of officeexpenses. Organised recreational activities for staff and students thuscreating transparent environment• Tracked online and offline marketing every time new batch is formed andupdated about the Guidelines to students and staff Show less

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  Devika occult consultancy limited

  Mar 2018 - now

  Reiki and meditation practitioner

  Reiki is an energy transmitting process with hands which generally works in removing your blockages from your life, removes stress and fills in with positivity and heal your dysfunctional part of your life, including your mind, body and soul. Use of rhythmic breathing techniques to go deep into meditative state.

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  National group of services

  Apr 2018 - Feb 2019

  Human resources executive

  Undertook multichannel sourcing, performancemanagement, compensation / benefits like medical, pensionsschemes, Payroll management and outlined welfare thus resulted intooverall satisfaction of employees.• Managed general administration duties like assisted senior H.R,headedbook-keeping, analysed data confidentiality and enabled client/vendormanagement.• Crafted healthy employee relations and withStakeholders, directors, managers and supervisors, led to organisedTeamwork and better efficiency and productivity.• Actively hired, screened, short-listed, interviewed candidates and headedtheir Recruitment. Analysed relevant skills and abilities for the organisation'scurrent and future needs. Mediated grievances and delivering feedbackswiftly.• Organised events which led to mass recruitment such as jobfairs, campus, walk-ins and contributed towards company'sRepute. Negotiated salaries. Participated as a dynamic go-getter with abilityto work under pressure and be prepared for new challenges and situationsto achieve the deadlines. Show less

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  Prayag ias academy

  Feb 2019 - Mar 2020

  Front desk executive

  Oversaw visitors grievances/queries in a polite and friendly manner thusresolved problems and produced effective solutions. Formulated smartsales pitch thus elevated 25% higher student's admission than pastrecords.• Composed new methods of course promotion and implementedimproved working techniques for more profit and success oforganisation. Managed appointments and directed to the designated areas.Organised front desk and reception area thus created excellent firstimpression of visitors. Directed meetings and special guests, evaluatedbudget, controlled expenditures and kept financial records by closelyworking with the C.A.• Trained new staff and partnered them in understanding aboutorganisation’s policies, history rules and regulations resulting into properfunctioning of the team. Inspired team honestly and composed quicksolutions. Tracked team regularly.NOTABLE ACHIEVEMENTS-: I was promoted and re-appointed with more responsibilities on special request based on my previous performance in work. I was appointed as a COUNSELLOR at first place in the same organisation. Show less

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  Accor

  Jul 2022 - Dec 2023

  • Supporting Front Office team with the daily tasks including back-office management• Liaising with other departments to ensure that the guest experience run smoothly• Looking after VIP’S, meet and greet with welcoming and warm nature• Promptly took care of complaints, providing solutions and communicate with the management • Review arrivals, departures, special preferences of the guests• Looking after special occasions and Celebration Packages and make sure to liaising with the concerned departments by participating in the daily and monthly meetings • Handling Trust you, other review platforms, ensuring the quality score is being achieved• Doing proper room checks daily and coordination with housekeeping team for room allocation further creating beautiful sparkles, gifts to welcome guests keeping in mind the hotel budget• Supporting team, making sure team has proper training and ensure a very high level of customer service is maintained for Reception, Lobby area. • Comply with hotel security, fire safety and evacuation procedures, health and safety regulation, first aid training and ensure the team is well trained• Working as Manager on duty when required and delegated duties and responsibilities• Keeping track of the par stock, updating the trackers for the shop which includes souvenirs and snacks and ensure cleanliness of the hotel Show less • Providing quality service to the customers by responding to their requests promptly, efficiently during the check-in and check-out and throughout their stay • Maintained strict security with credit and all kinds of transactions, accounting procedures, issues of rom key and guest confidentiality• Handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills• Induct new staff into the team, department and Hotel in the first week of their employment and ensure all staff under control and carrying out their duties in accordance with • Assisted F&B department as a welcome host for managing the breakfast buffet of the guests• Assisting customers and creating their individual booking and finalising with the quote • Effectively use the guest feedback to improve product and service delivery• Openly communicate with the staff and ensuring regular briefings occur and all relevant information is passed on• Assisting housekeeping, maintenance department in urgency like making beds, fixing little defix issues in the hotel • Fully conversant with departmental fire and evacuation procedures, health and safety prcedures,etc • Helping with the guest’s luggage's and attend to other duties as requested by Management and Supervisors. Show less

  • guest relations team leader

    Feb 2023 - Dec 2023

  • Hotel Receptionist

    Jul 2022 - Feb 2023
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  Intercontinental london - the o2

  Aug 2023 - Apr 2024

  Guest relations executive
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  Canopy by hilton london city hotel

  Mar 2024 - now

  Guest relations manager