Experience

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  Hewlett packard

  Feb 2008 - Jun 2012

  Spa,sme,bpa and team lead/production lead

  1.Working in SAP, SD and MM profile as an end user.2.End to end project management. Create and maintain project Work Breakdown Structure and sales orders.3.Invoicing the customer. Billing the customer as work is performed and as product is delivered.4.Check that each employee has entered the activities. Provide management information on activities entered.5.Dealing with accounting methodologies.6.Dealing with Finance team to make sure that everything is at right place (by posting JV if needed) for the revenue and cost. JV=Journal voucher7.Dealing with the procurement team in order to buy the products and services and follow up with the vendor to make sure that customer gets the products and services on time.8.Dealing with AP team (Account payable) in order to make sure that vendor gets paid on time after delivering the products to the customer.9.Providing the financial report to the management to show the total revenue, cost and margin for the current month.10.Doing the reconciliation between P/L and balance sheet report. Further investigating the issue and sorting it out with the co-ordination with the client.11.Attending the quality call with the customer (EMEA Region-16 Countries) explaining the progress of the project and the status of deliverables and clarify the issue with utmost care and responsibility.12.Reviewing the KPA metrics with the customer on monthly basis. I.e. TAT, Accuracy, Volume, Order value, Invoice value and other details.13.Preparing the RAR slides (Account review) for the internal management of the Team performance, Issue, Challenges, Risk and achievement.14.Preparing the PMS (Performance Management System) for the team on Monthly basis and review it with the team. Like Productivity, Efficiency, Utilization, Process Improvement, Kaizen.15.Working closely with the Quality Team in order to mitigate the Process dependency and ups and downs curve. Keep updating the SOP as update comes in from the customer with the proper approval. Show less

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  Wipro limited

  Jun 2012 - Jul 2013

  Senior executive/team leader

  Create inspiring team environment with open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members' feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activitiesStreamlined operations to maximize business efficiency and profitsAssessed individual performance and adjusted operations to attain objectives.Established clear and competitive goals, growth road maps and strategic business plans Show less

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  Accenture services pvt. ltd.

  Jul 2013 - Jan 2021

  Senior analyst/operations team manager

  Engage with teams across globe and build 100% customer confidence through quality delivery,robust processes and sound reporting metrics.Assess gaps between needs & existing processes (Gap Analysis)Achieved 100% training management plan for Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver training to team.Lead team of analysts and team coach to do AR follow. Guide team to reduce AR ageing andoptimize collections which improve the cash flow for the client.Perform 100% quality check on A/R- denial analysis work done by team before it is sent to clients.Leading and managing workflow or daily targets to assure timely delivery of agreed Service levelof agreements.Participated and transitioned the new pilots' projects & led proper transition of knowledge to team.Collaboration with managers to resolve any personnel problems or conflicts that may arise in team and providing a win-win solution.Provided project-level analysis incorporating proposals, sequence diagrams, and scope matricesMapped processes holistically to examine business flow and identify improvement opportunitiesArticulated viewpoints to management and led and completed multiple projects successfully.Supported and aligned efforts to meet business and customer needsOrganized system infrastructure documentation and operating procedures, strengthening controls andenhancing overall performanceManaged customer relations by developing effective communications management planValidated results and performed quality assurance to assess accuracy of dataDocumented procedures and business processes and shared information with appropriatestakeholdersMaximized team knowledge and productivity by training, monitoring and directing employees inapplication of best practices and regulatory protocols Show less

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  Lkq india pvt ltd

  Jun 2024 - now

  Customer service - spanish language specialist

  Deliver exceptional customer service in Spanish.Actively communicate with clients to purchase cars.Assess car conditions and generate quotes based on evaluations.Enhance customer satisfaction through efficient query resolution.