Shikha Gogna

Shikha gogna

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location of Shikha GognaCalgary, Alberta, Canada
Followers of Shikha Gogna910 followers
  • Timeline

  • About me

    Expert Sales and Customer Service Professional

  • Education

    • Symbiosis institute of management studies

      2012 - 2014
      Pgdm-marketing business administration and management, general a
    • Jobs

      2004 - 2007
      Bachelor of commerce (b.com.) business/commerce, general a
  • Experience

    • Casio india company private limited

      Sept 2010 - Jan 2015
      Business planning executive

      • Monitor weekly sale forecasting accuracy by using our online tools, model wise & category wise.• Order Management and Cross-functional team coordination.• Co-coordinating with all the sales team and handling the whole operational work /support of the sales team.• Defined the metrics required to measure business performance and compares actual data to forecasted values.• Prepared Monthly, Quarterly and Yearly Sales Reports for the Organization to understand and calculate the market value.• Prepared & presented daily stock MIS to the National sales manager & Head sales and assisting them in day-to-day business operations.• Conducted and summarized complex data and business analyses to develop business plans. Show less

    • Tuareg marketing private limited

      Apr 2015 - Jul 2016
      Deputy manager-modern trade and e commerce

      • Responsible for assisting A-VP in setting up the E-commerce platform for the company for business expansion.• Meeting buyer of Cash and Carry / Hypermarket/E-commerce (Snapdeal, Paytm, Amazon), Negotiating with them to generate Primary & Secondary sales from Modern Trade outlets.• Managing Online/Offline order administration, order Fulfilment and Collection.• Analyzing Primary and Secondary reports, focusing on the de-growing areas and the ways to improve sales.• Coordinating with PAN India sales team and handling the whole operational work /support of them. • Taking feedback from them on the market scenario. Preparing Market feedback report based on competition feedback and customer demand and presenting it to the management to develop and implement marketing strategies.• Manage day to day service delivery operations and account management for various clients.• Act as the single point of coordination for the approach and requirements definition responsible for driving this work stream's process maturity, efficiency, and effectiveness goals. Show less

    • Godrej consumer products limited

      Aug 2016 - Feb 2022
      Senior key accounts-ecommerce

      • Managing entire Order to Billing Process – PAN India.• PO processing, getting invoicing done in SAP, Managing Stock and Sales return.• Distributor Management• Listing all NPDs/New launches on Ecommerce platform and making them live on platforms• Report generation for Monthly, Quarterly and yearly AOP meetings• Appointing/onboarding new business partners.• Stock Management with Logistic team.• Responsible for Process improvement.• Managed a team of 4 Billing officers and ensure to get timely invoicing done from them.• Created New customer code in a tool called MDO and ensure it is linked and mapped with the Parent customer code.• Cross-functional coordination and reports analysis. Show less

    • Reckitt

      Mar 2022 - Sept 2022
      National key account executive-ecommerce

      • Assist the Sales Manager to achieve annual AOP sales targets within assigned markets and accounts.• Generating reports, collection details, coordinating with clients and suppliers. execute strategic plan to achieve sales targets and expand B2C customer base for Key account for Flipkart, Big basket, Blinkit, Amazon, Instamart.• Participate in Annual reviews and Monthly meetings• Daily Coordination with CFAs, logistics and supply team for stock movements.• Manage Order to Billing process. Ensuring orders are processed and Managed in SAP.• First point of contact for all stakeholders for customer service-related inquiries.• Answer customer enquiry for price change, Informing them on new launch products • Ensuring all New launches/innovations are live on all ecommerce platform• Support Customer service-related enquiries for both internal and external stakeholders• Execute marketing & sales priorities (e.g., new product introductions, promotions) • Accurately forecasting future sales and market trends to achieve AOP Targets.• Assist Sales team by managing schedules, filing important documents, and communicating relevant information.• Executed cold calling and new products listings. Show less

    • Intact

      Feb 2023 - now
      • Expert Sales and Customer Service

        Feb 2023 - now
      • Sales Associate and Customer Service

        Feb 2023 - Aug 2023
  • Licenses & Certifications

    • Chartered insurance professional

      Institute if charterd
    • Insurance general level 1 licensed professional

      Alberta insurance council
      Mar 2023