Experience

• 

  Eq web solutions

  Jan 2002 - Jan 2002

  E-presence architect

  • Supported the efforts of a music industry client to increase fan base and seek opportunities with a major record label by creating and developing a website using Flash 5.0.• Managed e-presence solutions through design, implementation of strategies and effective coordination of internal/external resources.

• 

  Madison internet corporation

  Jan 2002 - Jan 2002

  Operations support specialist

  •Resolved email, website and database issues by troubleshooting downtime, server and functionality problems and addressing questions on customized applications.

• 

  Cibc insurance

  May 2003 - Feb 2006

  Business/systems analyst

  • Resolved process and systems issues through creation and implementation of short and long term solutions for bank systems such as CLASS, TSYS and CLUSS (Canada Life Underwriting System).• Reduced regulatory and systems issues for various financial products, including Personal Loan, Personal Line of Credit and VISA Creditor Insurance by providing implementation, analytical support.• Collaborated with Business Director, upper management and external/internal business partners to report project status, schedule meetings and establish plans for solution implementation.• Communicated on-the-spot IT solutions by effectively conveying technical information to non-technical staff.• Eliminated manpower dedicated to management and manual updating of report packages by increasing efficiency through development of Distribution Reporting Tool.• Introduced new web applications to Customer Service Representatives by authoring user’s manual and providing detailed training for each program. Show less

• 

  Ibm canada

  Feb 2007 - May 2007

  Business process analyst

  Applied Insurance Application Architecture (IAA) Methodology in deliverables for clients.Learnt WebSphere Business Modeler to visualize and document business processes and definitions for clients.Implemented CVS (Version Control System) for the WebSphere Business Modeler environment.Managed small teams to complete deliverables within scheduled timeframes.Developed, modified and provided QA on business processes and escalation models.Created presentations that were used in workshops with clients. Show less

• 

  Bell expressvu

  Aug 2007 - Aug 2008

  Business systems analyst

  Successful delivery of multiple releases for a best-in-class application in the Call Centre Desktop Delivery Program in a rapid SDLC environment with strict timelines. Played multiple roles in providing support, documentation and leadership in ensuring that business requirements were met, processes were optimized, and alignment of teams to business objectives.-Partnered with lead Business Units to understand and ensure alignment of requirements and processes.-Led and facilitated business and systems requirement gathering, walkthroughs, and Joint Application Design (JAD) sessions-Identified system gaps and improvement opportunities and proposed effective solutions-Worked closely with development teams in ensuring that requirements were successfully delivered, issues were resolved or escalated, and functionality was met to the satisfaction of stakeholders.-Participated in User Acceptance Testing, implementation activities and monitored production environments for bugs and process improvements opportunities for future releases.-Coordinated cross functional and external teams to provide effective communication channels, and maintain execution of timelines.-Effective in quickly becoming the Subject Matter Expert for Warranty, Work Orders, Technical Help tool (TUX), Programming, and Email Confirmations; providing guidance, identification and resolution of issues Show less