Experience

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  Rwanda biomedical center

  Jul 2018 - Oct 2018

  Information technology developer

  During my internship at RBC in the IT department, I served as a developer, contributing to various projects and gaining hands-on experience in software development. My responsibilities included collaborating with teams to design and implement solutions, applying programming languages and software development methodologies to meet organizational needs. This experience enhanced my proficiency in IT and provided valuable insights into the practical application of my skills in a real-world setting.

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  Gal sport betting rwanda

  Oct 2019 - Dec 2019

  Cashier customer service

  As a Sales Cashier at Gal Sport Betting, I adeptly managed transactions and provided personalized assistance to a significant clientele, serving an average of 100-150 customers daily. Handling a high volume of sales, I ensured accurate processing of bets, promoted betting products, and addressed customer inquiries to enhance their experience. Collaborating closely with team members, I maintained a clean and organized sales area while adhering to company policies and procedures. This role allowed me to thrive in a fast-paced environment while gaining valuable experience in sales and customer service within the dynamic setting of Gal Sport Betting. Show less

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  Gal sport betting rwanda

  Jan 2020 - Mar 2020

  Information technology assistant

  As an IT Assistant at Gal Sport Betting, I played a crucial role in supporting our IT operations. Collaborating closely with our IT team, I assisted in integrating new games onto our website from our providers, ensuring seamless updates and improvements to our gaming platform. Additionally, I took charge of network maintenance, promptly addressing and troubleshooting network issues to minimize downtime and optimize performance. Utilizing my expertise, I effectively resolved device-related issues, ensuring smooth operations across our network infrastructure. In this multifaceted role, I contributed to the efficiency and reliability of our IT systems, supporting the overall success of Gal Sport Betting. Show less

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  Beausejour hotel

  Jun 2020 - Jun 2022

  Front desk receptionist / it

  As a Front Desk Receptionist and IT Support Specialist at Beausejour Hotel, I seamlessly balanced responsibilities to ensure smooth operations in both roles. At the front desk, I warmly greeted guests, facilitated check-ins and check-outs, and efficiently managed reservations to provide exceptional customer service. Simultaneously, in my IT capacity, I provided technical assistance to staff members, troubleshooting hardware and software issues, and ensuring the smooth functioning of IT systems. Whether assisting guests or resolving IT-related challenges, I upheld high standards of professionalism and service excellence, contributing to the overall success of Beausejour Hotel. Show less

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  Cheza rwanda games(gorilla games ltd)

  Jul 2022 - now

  Customer service officer

  As a Customer Service Specialist at Gorilla Games, I utilize effective communication, active listening, and phone etiquette to support betting customers. My customer service expertise, along with strong interpersonal and management skills, allows me to efficiently handle inquiries and resolve issues, ensuring every interaction is organized and focused on the customer.

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  Euro exim bank

  May 2024 - Sept 2024

  Trade finance executive