Experience

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  Ppg industries

  Jun 1985 - Jan 1988

  Supervisor

  ★ Managed industrial personnel and daily operations for filling bulk tanker with primer and delivering to the Chrysler Sterling Heights Assembly Plant.★ Completed chemical testing on tanker primers.

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  Kerr corporation

  Jan 1988 - Nov 1997

  Quality assurance supervisor

  ★ Revamped new employee orientation and created procedures and instruction for the lab areas that clarified task consistence and performance. ★ Optimized raw material needs for dental materials after gaining insight into design of experiments (DOE) and adjustment of materials amounts before providing information to R&D on DOE results.★ Received Outstanding Achievement Award for Quality.

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  Kawasaki robotics

  Nov 1997 - Oct 2018

  Deliver solid manufacturing intelligence and guidance in production of industrial robots and robotic automation systems. A key leadership component that realizes $160 million in company’s annual revenue. Manage the after-market operations and budget totaling $300,000. Successful in fast track leadership promotions during tenure. Key accomplishments:★ Manage a team of 12 personnel with group responsibility for up to $18 million in annual revenue. ★ Partner with company leadership on department strategies on direction, vision, and objectives. ★ Breakdown communication silos by development and oversight of sales, design, and modification of industrial robots, process customer POs, and deliver customer product training and invoicing.★ Orchestrate inventory planning and oversight, verify inventory levels, purchase parts, BOM, manage RMAs or schedule product repairs.‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Kawasaki Robotics is a leading supplier of industrial robots and robotic automation systems with a broad product portfolio with revenue for the facility was approximately $160 million with close to 125 employees.For more information, visit: https://robotics.kawasaki.com/ Show less Managed customer service operations and 25 staff located in the U.S. and Canada. Dispatched personnel for onsite repair of robots and controllers that delivered exceptional product/customer service and support excellence. Ensured all reports noted accurate numbers for invoicing. Key accomplishments:★ Fostered client trust by training customer service technicians that boosted morale and provided prompt and knowledgeable resolution to system issues in a timely manner.★ Managed a large department with $18 million in revenue, tracked customer feedback, and clarified revenue forecasting and department communications.★ Reduced order entry errors to less than 5% by creating a checklist that streamlined order entry process and eliminated inaccuracies in shipping and Purchase Orders.★ Received Award for Excellence a Project Manager for a $1 million Ford Chicago Assembly on 20 robot refurbishments. Show less Leveraged production and business intelligence and effective operations oversight to review all business unit processes, identified areas of improvement and implemented solid process improvement strategies that saved on labor. Key accomplishments:★ Devised/delivered monthly reports to senior executives on help desk tickets and MTTR.★ Successfully streamlined IT computer imaging by creating step-by-step instructions needed to reduce errors and increase response times for resolution of help desk tickets. ★ Increased overall efficiencies by 30% by reviewing processes, documenting areas needing improvement, and implemented new process improvement strategies. Show less Recruited to lead and implement ISO 9002 Quality Management System, ISO 9001 QMS, QS9000/Tooling & Equipment Supplement now referred to as IATF16949, and drive the Ford Q1 compliance requirement. Key accomplishments:★ Received ISO 9002 QMS certification after training each department in ISO standards; developed procedures and work instructions that complied with the standard.★ Awarded Ford Q1, verified compliance by Ford personnel due to reviewing current standard requirements and implementation of successful standard compliance processes. Show less

  • Manager-After Market Support/Supply Chain/Quality

    Apr 2015 - Oct 2018

  • Manager, Customer Services

    Apr 2013 - Apr 2015

  • Senior Business Systems & QA Analyst

    Apr 2011 - Apr 2013

  • Quality & Material Control Manager

    Jan 2002 - Mar 2011

  • Quality Assurance Engineer

    Nov 1997 - Jan 2002
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  Trumpf north america

  Jan 2019 - now

  Management and processing of customer orders, including order process documentation requirements, initiation & support of kick-off & routine project status meetings, customer visits, on-site run-off logistical support when necessary.Assist with pre-sales technical support on customer projects, including telephone support, customer visits, technical presentations, quoting, special solutions processing, development of cost sheets & pricing analyses.Training of sales engineers and distributors.Assisting at industry specific Trade Shows, Exhibitions and Conferences as required.Give technical presentations for customers or for other specific audiences (conferences, trade shows, special events, etc.) Show less

  • Product & Project Manager

    Jan 2022 - now

  • Project Manager

    Jan 2019 - Jan 2022