Experience

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  Innowave it infrastructures limited

  Nov 2016 - Mar 2019

  Desktop support engineer

  Provided technical support for end-users across multiple locationsTroubleshoot and resolve hardware and software issues on desktops, laptops, printers, and mobile and other peripheralsManage Active Directory user accounts and group policiesInstalled and configured software applications, patches, and updatesAssembling and disassembly of computers and laptops

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  S2 infotech international ltd

  Mar 2019 - now

  Information technology system administrator

  Troubleshot technical issues and identified solutions for userStrong knowledge of operating systems such as Windows, Mac OS, Linux Knowledgeable in network troubleshooting, including TCP/IP, DNS, DHCP, and VPNConfigure and maintain firewalls, switches, and routersActive Directory, Group Policy, and DNS managementExperience with desktop hardware and software troubleshooting and repairInstalled, configured, and maintained network equipment, and applicationsMonitored and maintained system performance and availabilityFamiliarity with mobile devices and mobile device management (MDM)Experience with remote desktop support tools (e.g. TeamViewer, Remote Desktop Connection)knowledge of anti-virus software and firewallsInstall and maintain software applications, including Microsoft Office 365 and Outlook Exchange ServerMaintained and updated inventory of hardware assetsCoordinated with vendors for hardware and software support Show less