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Mukesh Kumar

Mukesh Kumar

Senior Process Executive

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location of Mukesh KumarNew Delhi, Delhi, India

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  • Timeline

  • About me

    Business Analyst || Team Manager - Business & Operations Excellence || Customer Experience || Process Lead

  • Education

    • K.S.R College of Arts and Science

      2006 - 2009
      Bachelor of Business Administration (BBA) General Management

      I Studied Bachelor of Business Administration (BBA) program through which I gained knowledge of business practices and processes. I had exposure to learn principles of Accounting, Finance, Management, Marketing, Economics and Consumer Behavior etc.

    • PSG Institute of Management

      2013 - 2015
      Post Graduate Diploma in Management (PGDM) Operations Management

      Activities and Societies: Siruthuli I studied general management in the first year of my studies and took Operations Management as my specialization electives in the second year. For my Summer Internship I joined Suguna Foods Ltd. My role was process improvement SOP auditing.

  • Experience

    • Cognizant Technology Solutions

      Jul 2009 - Sept 2011
      Senior Process Executive

      - To deal with accounts payable in three way process.- Review the daily receipts of documents and allocating to team members. - To update, create and maintain vendor master file for smooth function of payment.- Handled queries received from Vendors on Outstanding Payments.- Engaged in Remote transition and Involved in Pilot process implementation- Exposure to SAP – MM module

    • Scope International

      Oct 2011 - May 2013
      Business Analyst

      - Data assurance verification on daily basis to gauge any impact on liquidity reports and send advisory to stakeholders.- Understanding new requirement from stakeholders and propose a change if possible. - Active contributor in change release (CR) from planning, implementation, documentation and verifying the change as part of change management.- Fit-Gap analyses on any issues faced in the existing process and liaise with technical team to solve the issue

    • Bytech India Private Limited

      Dec 2015 - Dec 2019
      Process Lead

      - Engage Client to gather software requirement/Business rule and ensure alignment with the development team - Perform quality assurance, system integration and user acceptance testing facilitating on-time - Manage project through status meetings, weekly reports, identifying risks, and tracking issues - Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications - Coordinate with stakeholder for smooth roll out & implementation of software - Prepare Business reports, Analyze data & reconcile errors - Assists in analyzing testing results throughout the project. Show less

    • The Sachdev Group (TSG Automotive)

      Feb 2020 - Nov 2022
      Team Manager

      • Assisting the CRM in driving improvements in guests’ satisfaction and internal process around the business• Lead the end to end set up and customization of CRM for post service follow up• Analyze CSI/NPS score & suggest areas of improvement• Guide, direct, maintain and monitor all activities associated with the successful application of Operation Excellence

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Siruthuli on Sept 2013
      SiruthuliAssociated with Mukesh Kumar