Nicole Rempis, SHRM-CP

Experience

• 

  Bank of America

  Jun 2013 - Feb 2016

  • Resolved concerns and inquiries regarding personal deposit accounts.• Demonstrated successful multitasking by catering up to three client chats while managing timely responses and accurate processing.• Maintained flexibility to serve customers via chat or phone, depending on the business needs. • Complied with bank procedures and legal regulations to ensure accuracy and reduce potential risk.• Efficiently communicated in a virtual setting to cater to client needs while providing a pleasant customer experience. Show less • Resolved concerns and inquiries regarding personal deposit accounts.• Demonstrated successful multitasking by catering up to three client chats while managing timely responses and accurate processing.• Maintained flexibility to serve customers via chat or phone, depending on the business needs. • Complied with bank procedures and legal regulations to ensure accuracy and reduce potential risk.• Efficiently communicated in a virtual setting to cater to client needs while providing a pleasant customer experience. Show less

  • Online Customer Service Specialist

    Jan 2015 - Feb 2016

  • Senior Teller

    Jun 2013 - Jan 2015
• 

  First American Title

  Mar 2016 - Jun 2019

  Key Achievements:• Successfully transformed offshore production teams with low quality scores and SLA (service levelagreements) to regularly achieve benchmark goals of over 95% quality and meeting expectedturnaround times.• Completely revamped and enhanced all typing SOPs to eliminate old information, simplifyinstructions and improve user experience.Accomplishments:• Managed three offshore production teams responsible for typing various title documents.• Regularly reviewed and managed staff capacity and volume for maximum productivity.• Provided regularly coaching to offshore teams to ensure SLA (service level agreements) were metwith quality standards.• Collaborated with hiring manager on decisions for recruitment and terminations based on qualityand overall performance.• Conduct regular online training sessions for new/updated instructions, quality and complianceconcerns. Show less

  • Title Coordinator

    Apr 2017 - Jun 2019

  • Title Assistant

    Mar 2016 - Apr 2017
• 

  Esri

  Jul 2019 - Apr 2024

  Key Achievements:• First year as a recruiter, fulfilled IST’s 2022 workforce plan and increased headcount by 20%. Hiredquality employees ranging from entry-level to management, technical and non-technical, exemptand non-exempt.• Piloted IST’s first year-round internship recruitment with a total of 23 interns hired and 21% conversionto full-time employees.Accomplishments:• Improved customer experience for both candidates and hiring teams by streamlining recruitmentprocesses• Boosted Esri's competitiveness in the market by creating compensation analyses to determine fairand equitable pay rates• Provided strategic leadership and guidance to IST including the resolution of complex issuesassociated with organizational design, workforce readiness, and leadership effectiveness• Increased alignment with IST strategy by participating in weekly senior leadership meetings• Successfully implemented a comprehensive understanding of employment laws (ADA, EEO, FMLA, TitleVII, wage and hour) to ensure legal compliance• Increased onboarding satisfaction by actively monitoring and addressing feedback from new hireswithin their first year• Conduct exit interviews for separating employees while gathering valuable feedback that can beused to for retention strategies• Serve as company ambassador through professional network and volunteering for university careerfairs• Implemented strategic hiring plans based on analysis of industry trends and best practices Show less Key Achievements:• Pioneered new onboarding team; urgently created and implemented process workflows to supportfully virtual environment then hybrid model in response to organizational changes due to thepandemic• Supported the onboarding of 100+ interns in partnership with the university team and IST for thecompany’s largest intern year in 2021Accomplishments:• Managed a high volume of candidates via iCMS ATS• Scheduled onsite and virtual interviews; arranged travel accommodations as needed• Drafted offer letters, transfer agreements, international employment agreements• Ensured accuracy and completion for new hire I-9 forms, background checks and employee files• Conducted regular audits to ensure maintain data integrity• Main point-of-contact for pre-onboarding process between all new hires (both domestic andinternational), admins and IST to ensure all new employees were prepared for first day regardingequipment, accounts, etc.• Maintained various spreadsheets and documentation for data integrity Show less

  • Technical Recruiter

    Aug 2021 - Apr 2024

  • Human Resources Assistant

    Jul 2019 - Jul 2021
• 

  Provost & Pritchard Consulting Group

  Apr 2024 - Oct 2024

  Human Resources Generalist

  • Established a streamlined recruitment process. Implemented initiatives such as bi-weekly job postings on social media, sourcing and new hire check-ins.• Partnered with senior management on creating and implementing HR's first official strategic plan. Determined areas needing process improvement.• Took lead on special projects including pay equity analysis, research and testing of ATS & performance management software, and identifying industry sourcing tools.• Developed strong relationships with leadership to understand needs to provide productive support.• Provided guidance on policies and procedures to employees and management. Show less

• 

  First American

  Oct 2024 - now

  Associate Human Resources Business Partner