Amelia Brost

Experience

• 

  Chop Steakhouse & Bar

  Jan 2018 - Mar 2020

  Server

  -Leveraged subtle suggestive sales techniques and a friendly demeanour to consistently inspire a $50 spend per guest on average.-Demonstrated exemplary interpersonal skills and ability to work under high-pressure conditions through the deliverance of exceptional service to each individual guest while handling the needs of up to 35 guests at once.

• 

  Tutor Doctor

  Jan 2018 - Jan 2019

  Tutor

  -Biology 30, Math 30-2/30-1-Compiled personalized extra help materials for students to ensure that concepts are explained in the most approachable way possible.-Took different approaches to tutor students based on individual learning styles (auditory, visual, kinesthetic, and read/write).

• 

  GoodLife Fitness

  Jun 2020 - Feb 2021

  Customer Service Representative

  -Exemplified remarkable customer service skills by ensuring that all members are greeted as they enter/exit the gym while managing a 5-line phone system.-Managed member complaints about Covid-19 regulations in an effective and professional manner.

• 

  ModBox Studios

  May 2021 - Nov 2021

  -Managed social media platforms (Instagram, Facebook, LinkedIn, Pinterest) using a highly organized content calendar and heavily researched growth strategy resulting in an increase of followers from approximately 250 to 2100+ in 4 months on Instagram.-Created content (Instagram Reel, copywriting and Canva design) for social channels.-Engaged with and organizes collaboration/cross-promotion projects with local influencers.-Collaborated and engaged with suppliers. -Responded promptly and professionally to customer inquiry emails.-Researched and updated target customer personas.-Created UX user flows and wireframing for web design.-Updated website content and design.-Completed SEO research and optimization via keywords for website and Pinterest.-Planned and wrote SEO-optimized blog posts.-Planned and organized offline marketing campaigns.-Planned and organized marketing events.-Designed branded customer engagement documents.-Managed and monitored Google Analytics account.-Advised management on marketing strategy.-Researched and developed recommendations for future strategic business ventures.-Completed market research and developed an early stage business model for a future company venture. Show less

  • Marketing Director

    Sept 2021 - Nov 2021

  • Marketing & Business Development Intern

    May 2021 - Sept 2021
• 

  Chop Steakhouse & Bar

  Jun 2021 - Dec 2022

  Lounge Server

  -Leveraged subtle suggestive sales techniques and a friendly demeanour to consistently inspire a $50 spend per guest on average.-Demonstrated exemplary interpersonal skills and ability to work under high-pressure conditions through the deliverance of exceptional service to each individual guest while handling the needs of up to 35 guests at once.-Frequently served large parties (15+ guests) and shows exemplary organizational skills by consistently delivering swift and accurate orders catered to the dietary restrictions and preferences of each guest. Show less

• 

  Insight Psychological Inc.

  Jan 2022 - now

  -Oversaw day-to-day operations of a multi-clinician, multi-specialty psychology practice, with an emphasis on providing excellence in client care.-Guided the strategic direction of our Calgary operations including the exploration of a new market.-Directly led and managed the performance of a team of three administrative staff to nurture a culture based on teamwork with the goal exceptional client care.-Collaborated with leadership colleagues to continually enhance Insight's client intake and service structures, policies, and processes to optimize efficiency and effectiveness.-Recruitment and onboarding of psychological clinicians for Insight's Calgary office in collaboration with Insight's Director of Clinician Engagement.-Actively sought out mutually-beneficial partnerships to enhance psychological care for those living in Calgary or elsewhere in Alberta.-Actively sought to support organizations in caring for the mental health and wellbeing of their employees and/or members.-Collaborated with Insight's marketing team to create engaging campaigns that resonate with Albertans.-Completed market research to continually improve service offerings and to inform geographical areas of growth for the Calgary service area.-Planned, organized, and successfully executed a significant office move across Calgary, tactfully limiting operational disruption every step of the way.-Guided fourteen secondary reports in administrative and marketing roles as required. Show less -Worked with the marketing and social media team to develop, design, and distribute compelling marketing materials and content across a variety of platforms (Canva design, copywriting, TikTok video creation).-Planned and wrote SEO-optimized blog posts for WordPress website that help strengthen Insight Psychological's overall website authority.-Edited and created pages for new staff members on WordPress website.-Edited and promoted episodes of Insight Psychological’s podcast, “Up The Rabbit Hole” which receives at least 100 plays per 30 minute episode on average. -Designed, built and wrote content for a new website to showcase one of Insight Psychological's service areas using Wix and Velo coding.-Executed edits on pre-existing Wix sites according to external audit recommendations.-Edited therapist spotlights for Insight Psychological's website and social media that help therapists secure new clients.-Researched and presented a comprehensive overview of the Calgary psychology services market that helped Insight Psychological's leadership team assess and enhance its Calgary office offerings.-Created and designed internal documents and that clearly communicate information essential to Insight Psychological's operations.-Engaged in prospecting duties related to Insight’s Corporate Care division.-Designed signs, presentations, and award certificates to support internal events.-Researched prize options for internal events. Show less

  • Marketing and Business Development Manager

    Jun 2024 - now

  • Calgary Service Centre Manager

    Apr 2023 - Jun 2024

  • Marketing and Project Development Officer

    Jan 2022 - Apr 2023