Edgaras Burba

Experience

• 

  SPAR

  Oct 2011 - Jun 2014

  General Assistant

  During my employment at Spar I have learned how to deal with drunk and aggressive customers in a sensitive but firmly way, how adapt to challenging situations and always try to meet customers’ wishes and requirements. Additionally, I assisted customers with special needs and tried to ensure they were satisfied at all times. Four years of experience in customer services allowed me to shape the right approach to serving culture in any workplace. I would like to point out that my honesty, diligence and insight what customers are really looking for earned me The Most Improved Employee title in few different stores. Show less

• 

  Rokiskis Psychiatric Hospital

  Jul 2013 - Jul 2013

  Trainee in the Department of Psychological Consultations and Psychotherapy

  During the training and being under supervision of a clinical psychologist, I performed relaxation therapies, participated in the researches of patients'​ memory, attention, thinking and personalities. I was familiarized with the following applied tests: test of pictograms, 4-1, Burdon's test, Kraepelin's test, MMPI, etc. Moreover, I learned HCR-20 - the coding and assessment of the violence risk method which is used in Denmark as well as in Lithuania. In addition, I used received data for the communication with the patients and the preparation of the conclusions on the research. Show less

• 

  Rokiskis Psychiatric Hospital

  Jul 2014 - Aug 2014

  Trainee in the Department of Psychological Consultations and Psychotherapy

  During the time of practice, under the supervision of clinical psychologist, I got acquainted with clinical psychologist's job specification, working in departments of strict, reinforced and general observation heath care and in department of general psychiatry. I was learning and independently performed relaxation, movie therapy. I participated in patients'​ memory, attention, thinking, personality's inquiries, got acquainted with tests applicable in psychodiagnostic testing - icons', 4-1, objects classification, concepts comparison, Luscher colors, MMPI and other. I deepened knowledge in violence risk assessment method data coding, assessment and conclusion formation (HCR-20). With psychologist participating, I introduced investigators with received results. In addition, during the time of practice, I participated in international qualitative testing WG3 - qualitative interviews to evaluate patients quality of life in Rokiskis Psychiatric Hospital. Show less

• 

  A&C Smart

  Oct 2014 - Sept 2016

  Supervisor

  Running store on my own was a big challenge. It boosted my self-confidence and taught how to effectively deal with deliveries and finances, also how to manage a team. Years of experience in Customer Service allowed me to shape the right approach to serving culture in any workplace.

• 

  Care UK

  Dec 2014 - Jun 2015

  Support Worker

  Aberdeen Care UK unit specializes working with people who have learning disabilities. Support workers are the majority of staff members and they provide care and support for all residents in the unit.

• 

  SPECIALIST RESOURCE SOLUTIONS

  Feb 2016 - Aug 2018

  Support Worker / Student Mentor

  Specialist Resource Solutions (SRS) is a registered care provider offering support to individuals with who require a specialist 'bespoke’ support service. SRS support service users with a range of Mental Health conditions, learning disabilities, autism spectrum conditions, anxiety, depression, personality disorders and schizophrenia. I was selected as a member of Student Support Service in Dyslexia and Disability Centre at Robert Gordon University and at University of Aberdeen. I provided social support, note-taking support during lectures, communication support and study support during non-contact times. Show less

• 

  Inspired UM

  Jun 2019 - Sept 2019

  Social Media Copywriter

  - Writing, editing and publishing engaging content for social networks, including Facebook, Instagram and LinkedIn. - Providing translations from English to Lithuanian and vice versa. - Updating company’s social media page.

• 

  Teleperformance

  Jul 2020 - Jan 2025

  Customer Service Representative

  - Workgroup representative for the Lithuanian language project- An accurate and quick interpretation of medical, law, insurance, and financial calls- Fielding customer inquiries and finding innovative ways to respond- Troubleshooting and resolving customer issues through the use of desktop applications

• 

  Convera

  Aug 2022 - Nov 2022

  Payments Processor

  - Processing outgoing and incoming payments- Processing Sweep and Vendor payments- Dealing with Hold and Value date requests- Providing information regarding SWIFT messages

• 

  Sabrage Capital

  Apr 2024 - Oct 2024

  Project Manager

  - Responsible for the management and execution of multiple public-facing projects- Implemented social media strategies for blockchain-based gaming project- Collaborated on marketing campaigns for an online therapy platform- Content creation & development of campaign materials- Influencer marketing to drive brand visibility- Manual testing & quality assurance of a React.js application