Beatrice Palma

Experience

• 

  NH Leonardo da Vinci

  May 2011 - Nov 2011

  Stager
• 

  Orange Hotel® Rome

  Dec 2011 - Nov 2018

  Responsible for the management of the hotel operations with a focus on the guests and residentservicesOversees daily activities on the hotel property including front desk operations and reservations usingPMS Protel, channel manager Vertical Booking, concierge and customer servicesResponsible for operational efficiency, profitability and customer satisfactionEstablishes quality control standards and proceduresOversees property maintenance and appearancesSet room rates and adjust rates in line with seasonal demand and competitive setMonitor the purchase of each department dealing with suppliers, the account receivable and theaccount payableResponsible for account invoices and reminders when outside credit linePrepare daily and annual reports, monitor productionUpdating social media property ChannelsResponsible for the correct information on all the extranet of OLTA/Wholesaler we work with Show less

  • Front Office Manager & Reservation Manager & Sales

    Sept 2015 - Nov 2018

  • Receptionist

    Dec 2011 - Aug 2015
• 

  Quirinale luxury rooms

  Mar 2019 - May 2019

  Head Of Operations
• 

  HBX Group

  May 2019 - now

  • Account Optimization Manager

    Oct 2024 - now

  • Yield Manager

    May 2019 - Sept 2024