Gourav Baloria

Experience

• 

  Tata Consultancy Services

  Feb 2017 - Aug 2022

  IT Analyst - Product Operations

  • Managed L2 and L3 operations support for GxP systems in the pharmaceutical safetydomain, leading a team of 9 engineers.• Spearheaded API design and platform integration with external systems, enhancingproduct capabilities and user satisfaction.• Authored and communicated Business Requirement Documents and FunctionalRequirement Documents, driving stakeholder engagement and ensuring productalignment with business goals.• Automated access management for 100+ applications, resulting in over $550,000 annualsavings and reducing average access request completion time from 1 day to 30 minutes. Show less

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  Volkswagen Group Technology Solutions India

  Aug 2022 - now

  Senior Software Engineer - DevOps Product Delivery

  • Leading an innovation project with Python developers and DevOps engineers to build a 2Dcar drawing verification solution, achieving a 3-day reduction in manual work perdrawing and generating an annual revenue of €416K with projected savings of €600K.• Collaborated with Product Managers, Engineering Managers, and cross-functional teamsto define product requirements and create a prioritized feature list, which acceleratedproject timelines by ensuring stakeholder alignment.• Implemented structured sprint objectives and roadmaps, enhancing project alignmentand reducing miscommunication by conducting monthly reviews and ensuring consistentstakeholder engagement.• Analyzed one year of operations ticket data and worked with different teams to addressrecurring issues, resulting in improved operational efficiency and a 30% reduction inincident requests.• Streamlined the SSL certificate renewal process by collaborating with engineeringdepartments and implementing automated workflows, reducing renewal time from 1hour to an instantaneous one-click approval.• Executed a end-to-end deployment planning, by collaborating with business and settingup the right expectation and clarity.• Mentored teams and conducted knowledge sharing session for Selenium, ITIL process Show less