Maila Sukys

Experience

• 

  Banco Nossa Caixa S.A.

  Jan 2005 - May 2006

  Public Relations Intern

  - Supported promotional activities and event development.- Managed administrative tasks.

• 

  Lenovo

  Jan 2006 - Aug 2018

  Financial Planning Manager

  Lead the P&L operations for the Services division, providing detailed financial analysis and reporting to senior management.Develop and manage annual budgets and forecasts, ensuring alignment with corporate objectives.Oversee inventory provisions and contingent liabilities, ensuring accurate financial statementsPrevious Roles:Financial CoordinatorFinancial SpecialistFinancial AnalystAdministrative AssistantCommercial InternKey Responsibilities:- Conduct financial assessments and develop action plans to improve financial performance.- Manage service-related expenses, identifying cost-saving opportunities.- Analyze operational KPIs to monitor and enhance team performance.- Ensure accurate revenue recognition and cost provisioning for the Service Sales division.- Validate payments to service providers and reconcile accounting entries.- Support internal and external audits by providing necessary financial data.- Develop business cases to evaluate the viability of new projects.Key Achievements:- Provided financial support that exceeded service sales targets.- Implemented SAP for Customer Service department.- Recognized with the highest award for three consecutive years. Show less

• 

  Samsung Electronics

  Sept 2018 - now

  Service Cost Management:- Led initiatives to control, reduce, and optimize service costs in the customer service department.- Conducted detailed analyses of expenses, focusing on warranty service costs involving labor, parts, and logistics.- Developed and implemented strategies to enhance operational efficiency and reduce overall service costs.- Monitored and reported on service cost performance, providing actionable insights to senior management.- Collaborated with cross-functional teams to ensure cost-effective service delivery.Auditing Responsibilities:- Conducted trend analysis to identify unexpected behaviors and anomalies.- Performed detailed area-specific analyses within the service department to detect potential fraud.- Conducted onsite audits to ensure compliance and operational integrity.Product Return Management:- Managed the return of products due to exchanges and refunds.- Led projects aimed at reducing product returns due to repair issues, delays, lack of parts, or dissatisfaction with service.- Developed and implemented strategies to reduce exchange rates and improve customer satisfaction throughout the return process. Show less

  • Latin America Customer Service Sr. Manager

    Mar 2022 - now

  • Latin America Customer Service Manager

    Sept 2018 - Mar 2022