Karen Baatjes

Experience

• 

  Crusader Life Insurance

  Jan 1989 - Jan 1994

  Claims Supervisor

  Process and Assessment of all types of Life insurance claims

• 

  Hollard Insurance

  May 1994 - now

  Data Analysis and Clean UpConversion testing, totals, data and mappingSet up and Maintain products on the systemConduct Business AnalysisDraw up Process FlowsDraw Up Business SpecificationsEvaluating all maintenance logs to verify if it meets with legal and compliance standardsPerform advance maintenance on LIVE system that user’s are unable to doSet Up Scenarios for Test CasesPlan Release with Project ManagerLearn new SystemsSet up Test plans in line with Business specConduct SIT and retestLog and follow up all errors for SIT on SharepointCreate and Update UAT Test PacksArrange, Set up and roster users for UATLog and follow up all errors for UAT on SharepointArrange, set up and roster users for UAT for Re testArrange and conduct User TrainingLog all out of Scope items on SharepointSet up and arrange UAT/ Release Sign off DocsSet up UAT FilesSet up and maintain Release processes in line with Hollard SDLC standardsDemo New System/Updates to all Stake holders Show less

  • Business Analysis Manager

    Oct 2022 - now

  • Business Analyst Team Lead

    Jun 2017 - Sept 2022

  • Product Owner

    Jul 2016 - Jun 2020

  • Business Analyst / Facilitator

    Sept 2011 - Jul 2016

  • Business Analyst

    Nov 2008 - Sept 2011

  • Jnr Business Analyst

    Mar 2007 - Nov 2008

  • Software Tester

    Jul 2004 - Mar 2007

  • Quality Assurance Team Leader

    Dec 2001 - Jun 2004

  • Customer Care Team Leader

    Jun 2001 - Dec 2001

  • Call Centre Team Leader

    Jan 1998 - May 2001

  • Claims Supervisor

    May 1994 - Dec 1997