Chanae Safford

Experience

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  Lone Star Behavioral Hospital

  Jan 2012 - Jul 2013

  Psychiatric Technician

  *Excelled in receptionist duties answering in coming calls on multiple phone lines, send and receive faxes, verify patients medical insurance.*Responsible for admitting, transferring and discharging, creating face-sheets for patients and . *Responsible for creating, completing and verifying patients demographics prior to admission. *Provided excellent patient care by assessing and recording vitals signs, daily hygiene care, glucose checks and completes safety rounds.

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  CVS/Caremark

  Jan 2012 - Jul 2013

  Medical Service Associate

  *Provided excellent customer service with one call resolutions in a high volume inbound call center.*Maneuvered between dual computer screens and operated on a multiple phone lines.*Ran mock cases and ran tests to provide prices for the customer's medication.*Interacted directly with doctor offices, hospitals and pharmacies to verify medical insurance.

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  CHI St. Luke's Health

  Aug 2013 - Nov 2015

  Patient Care Assistant II

  *Provided excellent bedside patient care through assisting in personal hygiene and physical needs including in lifting, shifting, and transferring.*Accurately monitors and records vitals signs, intake and output, glucose testing, reports any changes to RN.*Performs sterile procedures including urinary catheterization, phlebotomy, saline lock removal, and 12 lead EKG. *Acts as unit receptionist admitting, transferring, discharging patients, and updates assigned bed status.*Complies with HIPPA regulations. Show less

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  BCforward

  Dec 2015 - Jan 2018

  Tech Support

  *Provide exceptional customer support for Google Play Apps and Nexus Hardware through inbound phone calls and emails, chat including troubleshooting, processing refunds, and routing calls to appropriate departments.*Incubate and test new workflows and processes, submitting feedback for bugs and inconsistencies to Google engineers as needed prior to global launch.*Work with QA team in monitoring metrics to ensure a consistent performance and overall process excellence.*Assisting customers from product orders to handling return material authorization (RMA) and customer refunds. Show less

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  CHI St. Luke's Health

  Jan 2018 - Feb 2020

  Patient Care Technician II

  Provides direct patient care as delegated by RN staff. Monitors & record vital signs. Accurately measure, record, and report intake & output. Performs blood glucose testing. Obtain & records daily weight. Report changes in patient's status promptly to RN. Assist in providing personal hygiene & physical care needs. Performs as patient care companion when needed. Acts as runner/transporter. Responsible for accurately obtaining blood samples via venipuncture, performs 12 lead EKGs. Remove saline locks.Acts as unit security. Admit, transfer, & discharge patients. HIPPA compliant. Show less

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  Freddie Noble State Farm

  Oct 2019 - Jan 2021

  Licensed Account Representative

  • Designed insurance plans and adjusted coverage based on the demands, risk profile, and needs of the businessor individual customers.• Processed new insurance accounts, updated information on existing clients, and handle policy renewal.• Followed up with target clients and scheduled appointments to discuss insurance quotations.• Became a subject matter expert in terms of insurance policies and their benefits.• Established collaborative relationships with prospective clients from various sources such as networking, coldcalling, and referrals. Show less

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  Allstate

  Feb 2020 - Mar 2022

  • Executed outbound calls and received inbound calls to and from policyholders, witnesses, and claimants togather information regarding the cause of losses, MOI, vehicle evaluations, and settlement payments.• Evaluated loss details and conducted a prompt and thorough investigation by obtaining relevant facts todetermine liability.• Obtained facts of loss by interviewing all parties involved via recording and written statements.• Coordinated with field appraiser and field adjusters to ensure accurate and timely inspections of vehicles tobring claims to a settlement and closure.• Managed claims handling and resolving complex claims including coverage issues, multiple car accidents, andspecialty vehicles.• Managed 3rd party liability with insured claimants, claimant’s carriers, and attorneys.• Developed salvage assignment with Copart to have vehicles transported from various locations such as towyards, storage facilities, body shops, and from police impound to secured carrier location.• Investigated and established exposure for personal property claims to determine if policy covered loss.• Spearheaded claims from beginning to end as the assigned claim handler by conducting an initial method ofinspection via Virtual Assist to determine if the vehicle was a total loss or repairable.• Selected to work on a special team to handle claims in the following status mitigation, denial and SIU andsubrogation/arbitration, and underwriting concerns (but not limited to). Show less • Inspected damaged property to determine claims related damage.• Estimated the cost of repairs or replacement of damaged or stolen property.• Negotiate settlements with insurance company claims handlers. Acting in order of priority to keep all casesmoving towards settlement.• Writes clear and concise diary notes, uses special handling areas, set field assignments.• Identified subrogation rights and reported on claim status.• Negotiated settlements with authority to make payment of assigned claims within set limits.• Review and negotiate mitigation estimates and issue payment. Show less

  • Auto Total Loss Adjuster

    Mar 2020 - Mar 2022

  • Property Claim Examiner

    Feb 2020 - Mar 2022
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  Progressive Insurance

  Mar 2022 - Dec 2023

  Handle the adjusting of the entire claim, including collecting and reviewingall loss related facts, performing an analysis under the terms of theinsurance policy to make coverage recommendation and issue paymentswithin applicable authority.• Collaborate with legal teams, experts, and other stakeholders to managelitigated claims effectively.• Document all claim actions, inclusive of coverage and damage investigations,contacts, phone calls, emails, and correspondences in the claim file.• Explain and appropriately respond to insureds, public adjusters, attorneys,contractors, and any additional involved parties to obtain neededinformation, complete a timely investigation, relay status updates, explainsettlements and/or ultimate claim disposition.• Negotiate settlements with claimants, attorneys, and third-party vendors,achieving favorable outcomes for the company.• Identify claims requiring a Reservation of Rights or denial, draft appropriatecoverage correspondence and refer for management approval.• Identify claims best suited to be resolved through DFS Mediation and/orappraisal and timely demand appropriate ADR option.• Participate in mediations and settlement conferences.• Collaborated with underwriters to review and interpret policy terms andconditions. Show less • Successfully processed and settled claims, ensuring accurate and efficientpayments were being issued to policyholders and claimants.• Investigated claims to determine the extent of insuring company liability.• Interviewed insureds, claimants, and witnesses. Examined police reports, andvideo footage, and compiled evidence from other resources.• Generated reports detailing the events and damages related to the claim.• Conducted assessments, reviewed reports from examiners, and tracked anydiscrepancies in the claims reports.• Effectively managed work through task-driven queues while multi-tasking ina fast-paced call center environment.• Spearheaded claims from beginning to end as the assigned claim handler byconducting an initial method of inspection via Virtual Assist to determine ifthe vehicle was a total loss or repairable.• Selected to work on a special team to handle claims in the following statusmitigation, denial and SIU and subrogation/arbitration, and underwritingconcerns (but not limited to). Show less

  • Complex/Pre-Litigation

    Oct 2022 - Dec 2023

  • Auto Liability Examiner

    Mar 2022 - Oct 2022
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  State Farm Insurance

  Mar 2024 - Jul 2024

  Liability/Bodily Injury Claims Adjuster

  • Investigate and evaluate bodily injury claims to determine the validity and extent of the insurance company's liability.• Review medical records, police reports, witness statements, and other pertinent documents.• Manage a caseload of bodily injury claims, ensuring timely and accurate processing.• Maintain detailed claims records and ensure compliance with company policies and legal regulations.• Work closely with legal teams, medical professionals, and other specialists to assess claims.• Coordinate with other departments within the insurance company to facilitate the claims process.• Negotiate settlements with claimants, attorneys, and other parties involved to ensure fair and prompt resolution.• Prepare settlement offers and communicate effectively with claimants. Show less

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  TWIA/TFPA

  Jul 2024 - Oct 2024

  Claims Examiner

  • Analyzes and manages claims by verifying coverage and investigating and gathering pertinent information to determine the exposure of the claim.• Collect and document all information related to each claim, including photographs, estimates, and notes.• Review policy details and coverage limits to determine applicable benefits and exclusions.• Analyze policyholder statements and other relevant documentation to make recommendations for claim payments or denials.• Provide timely and accurate claim evaluations in alignment with TWIA/TFPA standards and procedures.• Calculate appropriate reserves to claims; monitor reserve adequacy throughout the life of the claim.• Conducts detailed damage and bill reviews and updates claim expenses.• Ensure all claims are handled in compliance with Texas Department of Insurance (TDI) guidelines and TWIA/TFPA standards.• Prepare detailed reports and documentation as required by the TWIA/TFPA and regulatory bodies.• Develops and maintains action plans to ensure state required contact deadlines are met and to move the file towards prompt and appropriate resolution.• Pays and processes claims within designated authority level or denies payments without coverage, liability, or compensability.• Identifies and pursues subrogation opportunities; secures and disposes of salvage. Show less

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  Assurant

  Oct 2024 - Nov 2024

  Flood Adjuster - Commercial Claims

  • Investigate the claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others with pertinent information.• Differentiate between flood-related damage (covered by NFIP) and other types of damage (e.g., wind damage, which may not be covered).• Analyze information to evaluate assigned claims to determine the extent of loss, considering FEMA regulations. Assign experts to cases when necessary.• Assess pre-existing conditions versus new flood-related damages.• Review detailed claims reports that include photos, estimates, and damage documentation.• Submit the reports to the NFIP or the policyholder’s insurance company.• Explain the claims process, coverage details, and next steps to policyholders.• Provide guidance on documentation, such as receipts or proof of ownership for damaged items.• Ensure all assessments and reports comply with FEMA and NFIP regulations and standards.• Explore salvage and subrogation potential on all claims. Prepare for and participate in claims review and FEMA audits.• Close claims by issuing checks or denials and securing appropriate releases.• Processes complex commercial and personal line property claims and ensures claim files are properly documented and coded correctly. Show less

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  People's Trust Insurance Company

  Nov 2024 - Jan 2025

  External CAT Team Lead - Desk Examiner

  • Assign tasks to team members based on workload and claims flow.• Provide guidance, support, and mentorship to adjusters to ensure they perform effectively.• Monitor the performance and productivity of the team, ensuring timely and accurate claims handling.• Review and approve claims reports, estimates, letters, and submitted documentation.• Ensure all claims comply with company policies, insurance regulations, and industry standards.• Audit claims files to identify and correct errors or discrepancies.• Assist in moving claims to closure accurately.• Handles claims ranging from moderate to complex with considerable latitude for action and decision.• Investigates, evaluates, disposes, and settles the most complex claims and highest exposures with minimal supervision.• Negotiates settlements with clients, client attorneys, and Public Adjusters. Show less