Anand Iyer

Experience

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  ICall India Limited

  May 2001 - Dec 2002

  Telesales Agent / Sr. Telesales Agent

  Joined Adani as a sales agent and then was promoted to senior sales agent handling a team of 5 members looking after the call quality, Training them in their skill set, We were selling AT&T mobile lines in US for the Indians there.Worked almost for 1 ½ years there taking care of quality, sales, development & training. Speaking to clients once in a week for taking reports of sales done from here and discussing the reasons of rejections etc.Taking care of quality calls which would help us in decreasing the rejections and increasing sales also.Training the team in ascent for them to use for sales and behavior also. Show less

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  Starwood Hotels & Resorts Worldwide, Inc.

  Jan 2003 - Aug 2004

  Banquet Sales Co-ordinator / Exe Banquet Sales

  The profile I was looking after here was Service and sales both put into together, booking of parties their arrangements which was taken care by me with the help of Executive Chef and the marketing team. Was into client servicing and was empowered to take care the whole party of 31st night with all the departments together. Going out for leading calls with the sales manager for closing the deal with reputed companies like ONGC, IOC, AAI, SBI, and Indian Cricket Board was also a part of my work there.I had 9 stewards, 2 captains & 1 sales rep reporting to me, taking care of their grooming standards every morning for a qualitative service.Took the initiative to tie up with the IHM’S for getting trainee’s from them to smoothen up the operation on peak times with the specified stipends. And also was into interviewing and training the captains and stewards. Meeting walking-in customers and customers in parties to take their feedback on the quality of food and service regularly and updating the same in the feedback form on regular basis and bringing in to limelight if any mishandling happens. Show less

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  Vodafone

  Sept 2004 - Jan 2008

  Store Manager

  was looking after the operation of stores and also I was a part of new store opening team and dealt with the agreement for stores with the franchisee. Was handling complete Corporate, SME, Direct Sales, Dealer Query Management, Complaint Management, MIS, Daily / Monthly reports, Walk-In Average, Recruitment, ARPU, ROI / Profitability, Collections EtPlan and execute ways to generate revenues in different manners for the stores and making it a profitable store was my core responsibility.Responsible for best customer service with quality for corporates and individuals in the given area with no complains and wrong handling.Responsible for backend operations in both the stores which I was taking care of which included documentation with perfection and according to TRAI rules with error free process in the stores.Franchisee management & retail management in the area. Develop and sustain a cost effective supplier pool that is successful in delivering results and making both the store into profit. Budgeted Expense of the store to be reduced timely with no hindrance or effect to the operation of the stores.Customer Retention was always below 2% in the area given; by meeting the targets against activations was also the core area I had to concentrate. Developing new schemes for the customers with the support of the retention head and getting the same into approved process.Taking responsibility of new store opening with SOP’s and coordinating with all concern departments for the new store to open smoothly and run with team recruitment and management. Show less

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  Margdarshak Consultants Pvt. Ltd

  Jan 2008 - Jul 2009

  Manager New Business & Relations

  Key work areas & Responsibilities:Develop new business with all corporate companies for their recruitment and sign an agreement with them according to their requirements. Handling PAN INDIA accounts like VODAFONE, AIRTEL, TATA, LUPIN, IDEA etc. Developed new accounts for the company like (PepsiCo, Erricson, Tata Tele, Lupin etc)Managing a team of 20 Telerecruiters for the recruitment process to be smoother.Coming up with new ideas and executing the same with in TAT. Keeping a watch on the processes of recruitment adhered by the team.Marketing Plan with coordination with the higher authorities. (Website, Adds etc)New branch coordination with complete requirements. Accountable for the P & L of the branch with minimized expenditure.Sales target planning per quarter and planning the benefits and incentives for the team every quarter etc.Analyze and strategize: Completely analyze what their requirement is and work according to their needs with in the TAT given by them and fulfill the same.Client Servicing: Handling the old clients with constantly keeping in touch with them and taking their inputs on the business needs and discussing it with the company superiors for an action. Taking care of the quality work to be done and also the right type of actions to be taken when needed. Taking care of all the level of Positions from Executive to VP in different firms and using different techniques & Media’s to recruit i.e. Portals, head hunts, Referral, IJP’s & Having the knowledge of campus recruitments also. Have got little knowledge of hiring Management trainee’s for a particular vertical and giving them an exposure in the industry. Show less

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  MANPOWER MINING (I) PVT LTD

  Jul 2009 - Feb 2010

  Manager Business Development (India & UAE)

  To increase clientele base with focusing on revenue generation for India & UAE, Built in new strategies to work with new UAE clients, Generating Leads, negotiating rates and handling the client till the agreement is signed up, Giving after sales service to the clients, Keeping track on the business flow from the client. Monitoring the response time and the TAT given by the client for accuracy in service and also Drive a team of 15 in different service parameters for qualitative work & to optimize customer satisfaction.Handling different verticals as:Short term ContractualLong-Term ContractualContractual-to-HireDirect-HirePartnership Outsourcing ServicesOn-Site recruiter Show less

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  Innovsource

  Mar 2010 - Jan 2012

  BUSINESS MANAGER (PERM-GUJARAT)

  Heading Gujarat for Permanent Recruitment Business, Handling a team of 1 Business Development Executives and 6 Recruiters including a TL to generate a business of more than 70 Lacs from Gujarat, Built in new strategies to work with new clients, Key work areas & ResponsibilitiesSales/Business Development: Generating Leads, negotiating rates and handling the client till the agreement is signed up, giving after sales service to the clients, keeping track on the business flow from the client. Monitoring the response time and the TAT given by the client for accuracy in service and also. Drive the team in different service parameters for qualitative work & to optimize customer satisfaction. Planning and implementing different processes and discuss the same with the key customers for their feedbacks. Recruitments: Handling recruitments of different position right from Officer Level to Director Level Have been successful in conversion ratio. Specifically handing escalated cases, being a partner with the client for the whole recruitment cycle.( right from Sourcing to Joining). Driving the Recruitment team to Generate maximum hit ratio with conversion. Have been actively involved in all salary negotiations and have been able to achieve a fair deal.Was instrumental in tapping Pan India agreements with Some good corporate for their permanent recruitments. Also tapping Managed Services & telecom Company for Perm Recruitments. Show less

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  Quess Corp Limited

  Jan 2012 - Mar 2014

  Regional Manager Sales & Ops ( Staffing Solution)

  Complete Accountability of Gujarat P&L, Mentoring Ahmedabad and baroda branch with a team size of 15 On Rolls, Accountable for Souring, Payrolling, New Business, Mining, Labour laws, complainces for Gujarat, Have been sucessful in signing up deals in less then 3 months of joining. Mentoring the sales team to increase number of associates in Gujarat.

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  Your Staffing Solutions Pvt Ltd

  Apr 2014 - now

  Business Head Staffing Solutions

  Heading complete operations for Temporary Staffing and Permanent Staffing. Looking out to bring in new challenges in the Country which would surely bring in a difference to the current staffing operations. You can like our page in https://www.facebook.com/www.yourstaffingsolutions.in/timelineAlso visit our website: www.yourstaffingsolutions.in

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  Your Field Services LLP

  Mar 2016 - now

  Business Head

  Expand the venture focusing on Field Projects such as Deliveries, FOS, Promotions, End to end Project Management, From Designing, Focusing on revenue generation, Manpower Planning, Project execution and profitability. Looking out for challenging project which would help our clients to generate revenue with cap sized market penetration.

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  Your Career Solutions LLP

  Jul 2020 - now

  Head Of Business Management

  Heading Recruitments for Domestic and International Projects. Key hiring of top level management positions ranging from DGM to Directors for all the challenging assignments Globally.