Roy Angel Okoh

Experience

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  Protea Hotels by Marriott®

  Jun 2009 - May 2013

  Food and Beverage Manager

  To ensure service delivery at every point of sale in the Food and Beverage Department. I therefore supervises and co-ordinates the Food and Beverage Department. Key Responsibilities: •To ensure that customer's promise is delivered and are satisfied within the framework of financial targets set. •To ensure that guests receive high quality service. •To ensure that the applicable regulations are complied witSkills: •Team management, leadership & team player. •A liking for organisational work. •Effective management: delivering profit center profitability. •Sales ability. •Adaptability: coping with the diversity of customers and their needs. •Thoroughness. •Sensitivity to customers: good relationship skills. •Spirit of initiative. •Financial awareness Show less

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  Intercontinental Hotel Group

  May 2013 - Jan 2015

  Food and Beverage Supervisor

  Maintain knowledge and ensure compliance with departmental policies and standard service procedures. Supervise efficient upkeep of tools through proper usage of equipment and devices. Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests. Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects. Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits. Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services. Assist all room service staff members to work properly and provide maximum facilities to guests to outlet. Monitor all phone calls to room service department to ensure timely resolution for same. Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department. Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels. Coordinate with various departments and ensure staff set up and supply remain according to departmental standards. Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs. Prepare documents and maintain adherence to departmental standards. Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list. Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks. Inspect food and beverage product preparation programs and maintain goodwill of company. Show less

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  Intercontinental Hotel Group

  Mar 2015 - May 2015

  Assistant Restaurant Manager

  Supervise efficient working of departments and assigned shift, administer pre-meal meeting and rectify all service of staff. Administer training program and prepare schedule and handle inventory effectively. Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback. Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. Maintain and ensure compliance to established food quality and standards. Manage workload and ensure effective working of restaurant activities and maintain maintain excellent standards to meet operational expectations. Train and instruct employees to ensure smooth transition in company. Assist and provide training to staff members and offer incentives when necessary. Coordinate with General Manager for everyday operation and maintain financial and administrative records. Ensure compliance with prescribed standards and local state and federal laws in labor costs, and guest relations. Evaluate performance and recommend salary increase, incentives for all. Maintain personal records, schedules and reports for all employees. Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards. Assist employee teams to provide excellent customer service. Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation. Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity. Show less

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  Intercontinental Hotel Group (IHG)

  May 2015 - Mar 2016

  Restaurant Manager

  KEY RESPONSIBILITIES:• To be responsible for the image of the restaurant and increasing its sales (from preparation through to service). • Be the Host and communicate with guests. • Organised the restaurant team (Tasks, Schedules, Briefing and Meetings).• Staff Management (Recruitment, Training, Evaluation and Promotion). • Monitoring customer service levels.• Ensure the quality of service and service provision.• Maximise restaurant occupancy. • Ensure on-going profitability and have knowledge of financial matters.• Management (managing priorities, ability to listen, stress management and team motivation).• Sales ability.• Ability with figures and the ability to manage a profit centres.• Multi-skilled.• Sensitivity to customers.• Have understanding of IT issues in relation with the post.• Dynamism/good relationship skill. Show less

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  InterContinental Hotels Group (IHG®)

  Mar 2016 - Jun 2018

  Assistant Food and Beverage Director

  Prepare management, variance, and financial reports on periodic basis.Manage everyday operations, accounting and financial matters of F&B store.Supervise employee activities to conform to established standards and policies.Identify and rectify operational, financial and employee issues.Coordinate with audit and business teams to ensure compliance with established procedures.Train and guide staffs in their job duties.Assist in recruitment, performance review, promotion, release, wages and salary adjustments for employees.Ensure employees follow operational practices, hygiene rules, and quality standards.Develop and implement training programs for employees.Manage F&B store operations to ensure excellent service in economic and profitable manner.Initiate the development methods for high quality food and drink preparation process.Train assigned staffs on emergency, health and safety policies.Respond quickly to customer complaints to ensure high quality customer service and satisfaction.Plan and supervise the marketing and promotion activities to attract more customers.Assist in ordering, purchasing and stocking F&B products.Coordinate in sourcing and testing new products and menus.Conduct regular repairs and maintenance for F&B equipment. Show less

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  The LilyGate Lagos

  Oct 2018 - Jul 2019

  Food and Beverage Manager
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  The Providence by Mantis

  Jul 2019 - Oct 2021

  Food and Beverage Manager
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  The George Lagos

  Oct 2021 - now

  Food and Beverage Manager