Roshan ROY

Experience

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  Hutchison Essar

  Apr 2005 - Jun 2006

  Customer Care Executive

  • Managing showroom operations and customer care• Handled showroom walk-in, sales, distributors and Handled billing issues of four locations• Handled 6 locations activation and Doc verification team• coordinating with 3 verification team and Retentions and Relations• maintain activation and retention related data and documents

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  Bharti Airtel Limited

  Jun 2006 - Aug 2008

  Sr.officer

  • Showroom Assistance, customer care And stock maintenance• Data processing and Verifying the documents and sending it for PWC Audit• Handling Credit verification team and inter-department coordination• Sales and Customer support and handling customer issues n grievances• Taking care of segment-Customer Accounting and Collection team• Taking care of Bill payment, processing and Bank deposition• Taking care of Management information system (MIS-sales

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  At Max new York Life insurance

  Aug 2008 - Aug 2011

  Sr.Customer Service executive Operations

  • Taking care of Campaign planning & execution, Data scrutiny, report generation and MIS• Taking care of medical team-Handling client medical appointments, medical report analysis, arranging counselling sessions with physician & dietitian and generating health summary • Handling onsite management during health campaigns & coordinating with inter-departments • Conducting health talks and providing other value-added services for corporate employees • Coordinating with corporate HR’s, handling client query, complaints & resolution within TAT• Analyzing corporate employees health reports & Providing employees health analysis dashboard to corporate HR • Analyzing customer feedbacks of various health campaigns and work on the process improvement plan • Generating Campaign expense data and coordinating with finance team for payment processing• Handled Major Wellness & Preventive Health Projects for Johnson & Johnson, NDS- CISCO India, Fidelity India, DMG Mori Seiki India & Wartsila. Show less

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  Vidal Health care services

  Aug 2011 - Sept 2015

  Operations Manager

  • • Taking care of Campaign planning & execution, Data scrutiny, report generation and MIS• Taking care of medical team-Handling client medical appointments, medical report analysis, arranging counseling sessions with physician & dietitian and generating health summary • Handling onsite management during health campaigns & coordinating with inter-departments • Conducting health talks and providing other value-added services for corporate employees • Coordinating with corporate HR’s, handling client query, complaints & resolution within TAT• Analyzing corporate employees health reports & Providing employees health analysis dashboard to corporate HR • Analyzing customer feedbacks of various health campaigns and work on the process improvement plan • Generating Campaign expense data and coordinating with finance team for payment processing• Handled Major Wellness & Preventive Health Projects for Johnson & Johnson, NDS- CISCO India, Fidelity India, DMG Mori Seiki India & Wartsila. Show less

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  Vidal Health Best Doctors Pvt Ltd

  Dec 2015 - Dec 2018

  Manager Digital Health Operations

  • Spearheaded backend operation & customer service team of Physician practice management, Electronic Health Record, Electronic Medical Record (EHR & EMR) service – planning & execution of EHR & EMR service to individual patients, physicians & Hospitals.• Taking care of internal & external business requirement & development.• Worked on Physician & customer E H R app whitelisting. Developed backend web portal for processing & also developed a customer web portal, with help of technical team right from requirement gathering, process designing, solution document preparation, User interface testing (UIT), rolling the requirement into production & User demonstration to both internal & external client.• Periodic training of internal team on new development & process change. Also giving product demo to new client & new development demo to an existing client. • Overseeing team productivity, invoicing system, Customers query & complaints management.• Also taking care of Vendor Management, Inventory Management, Negotiation & interdepartmental coordination.• Monitoring overall functioning processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction level.• Also worked on projects like OPD health insurance & online health insurance issuance model using digital pen technique with API integration. Show less

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  VIDAL HEALTH INSURANCE TPA PRIVATE LIMITED

  Jan 2018 - Apr 2020

  Manager Customer Care Group Health Insurance TPA

  Responsibilities:• Managing the customer-centric operations team of various GMC policy portfolios, ensuring customer satisfaction by adhering to standard delivery/service quality standards with a tangible tracking mechanism.• Handling client relationship & retention team, building & maintaining a healthy business relationship with corporate clients, insurance company & insurance brokers. • Taking care of the internal & external business requirement of corporate clients, insurance company & broker.• Managing all aspects of GMC policy portfolios, making sure query resolution team & processing team trained on regular intervals on allocated GMC policy portfolios to monitor quality standards & curtail audit recoveries.• Monitoring overall functioning processes, identifying the area of process improvement & implementing adequate measures to maximize customer satisfaction level.• Taking care of direct account (GMC policy portfolios) end to end processing. Show less

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  Medi Assist

  May 2020 - Mar 2022

  Senior Manager

  Key Account Management

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  Willis Towers Watson

  Mar 2022 - Apr 2024

  Chief Manager -  – Employee Health & Benefits
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  WTW, india

  Apr 2024 - now

  Assistant Vice President