Sheikh Tahsin Islam

Experience

• 

  Gaylord Hotels

  Dec 2018 - Feb 2019

  Guest Services Specialist

  • Coordinated with restaurant and bar to manage customer order processing, food & beverage inventory, and guest relations.• Adhered to service standards to maintain consistent and high-quality environment devoted to customer satisfaction increasing ratings by 12%.• Utilised conflict resolution strategies to ensure quality customer service to reduce customer complaints by 22%.

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  Curtin University Malaysia

  Jan 2019 - Dec 2019

  President of Student Council

  • Collaborated with students, clubs, and internal and external organizations to facilitate several successful student developments, cultural, and awareness-raising events, and projects.• Executed "Zero-Waste Campaign" to promote environmental sustainability, successfully leading to elimination of single-use plastic on campus grounds.• Coordinated with council's treasurer to implement new budgeting, financial reporting, and financial performance appraisal strategies reducing expenses by 20%.• Built and strengthened valuable external partnerships to drive collaboration, engagement, and revenue stream development for events and projects, increasing council budget by over 35%.• Supervised content creation for social media accounts with IT Media department to strengthen Student Council's brand image and increase followers on Instagram by 120%. Show less

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  Inter-Excel Advisory

  Dec 2019 - Aug 2020

  Marketing and International Business Intern

  • Collaborated with business development manager for joint venture project with Hutech University in Vietnam to offer cabin crew preparatory courses.• Increased monthly student enrolment by 20% through digital marketing strategies; effective SEO on company's website, running ad campaigns and data-driven decision making.• Spearheaded various marketing events to sell cabin crew courses to attendants generating over MYR 80,000 in revenue.• Directed recruitment, selection, and training of over ten interns. Show less

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  META COLLECT

  Jul 2022 - Jul 2022

  Business Consultant

  Developed a social media strategy for the Metaverse Sydney Conference, an upcoming event by the client company as part of the Study Australia Industry Experience Program.

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  Curtin Consulting Group

  Mar 2023 - Feb 2024

  • Managed an internal project implementing AI tools and industry-standard productivity products to streamline Curtin Consulting Group operations for project consultants and managers.• Formulate training manuals and deliver technology workshops to educate current and future members of CCG on how to utilise the identified AI tools and products to manage their projects better. • Implemented a process improvement project for IPL Radio by introducing affordable automation systems to simplify manual-intensive tasks, improve efficiency by 900%, cut labour allocation by 80%, and reduce human errors by 50%.• Created a new sponsorship and marketing strategy to expand revenue by at least 25% and strengthen brand image by boosting online following by at least 40% under guidance of mentors from Accenture.

  • Director of Technology & Project Manager

    Aug 2023 - Feb 2024

  • Project Consultant

    Mar 2023 - Jul 2023
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  Curtin University

  Feb 2024 - now

  • Leading an Agile project to build an automated workflow and database for analytics, utilising different Power Apps, improving the assessment process by 20% and identifying key factors leading to student visa refusals from the Department of Home Affairs Australia• Built a global database of online services for verifying business registrations and income tax status, enhancing the Genuine Student Assessment process.

  • International Compliance Officer

    Mar 2024 - now

  • Curtin Connect Assistant

    Feb 2024 - now